Optimized IT is regional in scope, providing Managed IT Services from small to mid-sized organizations including Commercial Business, Not-for-Profit, and K-12 markets. We are seeking a highly skilled Project Engineer with good client communication skills and an appetite to solve problems.
Job Summary: The Project Engineer spearheads client onboarding, product deployment, and service enhancements. Acting as an escalation point, they collaborate with the NOC and Service Department, both internally and externally. On-call availability required. Reporting to the Director of Service and working closely with the Project Manager & Solutions Architect.
Functions/Responsibilities:
- Mentor and train other members of the Service & NOC Team and seek to continually improve processes companywide
- Build and deploy of new client hardware (servers (physical or virtual), switches, firewalls, and/or SAN) via projects
- Receive escalated customer calls for trouble/technical support
- Cooperatively test and work with external vendors and partners
- Provide continual status updates to customers or project managers regarding tickets and projects
- Be proactive about challenges or constraints within a project and seek to manage them accordingly
- Provide detailed specifications for proposed solutions including materials, manpower and time necessary
- Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
Desired Competencies and Skills:
- Expert understanding of Microsoft 365, Azure, Server platforms, and Exchange
- Expert understanding of Microsoft system management (AD, Group Policy, DNS, DFS, NPS, etc)
- Strong understanding of Storage solutions
- Strong understanding of Virtualization (VMware VCP a plus)
- Strong understanding of Networking (Advanced Routing Protocols, VLAN, NAT, BGP, etc.)
- Strong understanding of Firewalls (Familiarity with Sonicwall and Cisco ASA a plus)
- Experience with backup solutions
- Knowledge of and skill in scripting through PowerShell for automation efforts
- Some experience with mobile device management
- Attention to detail and accuracy
- Good time management skills and able to multi-task
- Ability to work well and communicate with all areas of the company as well as external customers and vendors
- Highly motivated, energetic, self-starter
- Adaptable to change and able to work under pressure
Perks:
- An easy-going environment and culture (we all enjoy what we do)
- The flexibility to work from home
- A Stand-Up Desk and your own lego set on your first day!
- A Proactive Approach to Ongoing Training to help you develop life-long skills
Physical Requirements:
- Highly mobile position. May require lifting (up to 50 pounds) of computer, server or network equipment and related accessories.
- Writing and typing abilities required for computer functions.
- Requires standing, walking and driving a vehicle for extensive periods of time.
