Description

Position Overview

This role is an entry level technical position providing support to Powernet products and services. This position

is responsible for providing help desk support by taking calls and responding to tickets. Assist on installations

and deployments. Ability to troubleshoot, diagnose, and resolve complex issues quickly is a must. This role is

responsible for updating service requests and configuration records as needed. This position will monitor

incoming alerts and determine if escalation is required.

Essential Duties And Responsibilities

Support Powernet Mission, Vision, and Values
Provide on-site and remote assistance in resolving technology support issues.
Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and

professional manner, ensuring a positive client experience.

Image PC's and setup user's workstations, laptops, printers, scanners, and copiers.
Support technology implementations/upgrades.
Troubleshoot, research, resolve and document technical problems and incidents.
Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining

service level agreements.

Assess available hardware/software in anticipation of current and future needs throughout all

departments and facilities.

Stay current on applicable technologies and bring that knowledge to team members.
Ability to manage multiple activities and tasks simultaneously.
Answer help desk phones and documenting issues.
Monitor, researching and resolving to alert messages.
Rotational On call Responsibility
Follow documented company policies and procedures.

Requirements

Education, Experience and Skill Requirements

High School Degree or equivalent, Associates Degree preferred.
First-level troubleshooting skills supporting Microsoft Windows in domain environments
Knowledge of cabling and wiring
Experience with Network Equipment and troubleshooting a plus
Must possess a valid driver license
Experience in file and folder permissions
Experience in Office 365 and Google Suite products
Experience with anti-virus software
Experience working with active directory and group policy

FETCO®

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