Field Technician
Ft. Wayne, IN
Corsica Technologies is consistently recognized as one of the top managed IT and cybersecurity providers because of our unparalleled success in providing our clients with leverage technology as a competitive business advantage. Our team is focused on hiring the right people, in the right jobs, to ensure we continue to grow and create new levels of service in the industry.
Position Summary
Field Technicians provide customer-focused, efficient, and effective face-to-face support to Corsica clients and play a critical role in building trust and confidence. They ensure resolution of incidents and service requests are resolved which cannot be remotely.
Responsibilities
- Assist in resolution of onsite incidents to return service to clients as quickly as possible and participate in the onsite implementation of client change requests.
- To facilitate the above requirement, the incumbent is required to have a valid drivers license and a personally owned vehicle (POV) to transport hardware and tools.
- Work with the team to escalate incidents & service requests as directed.
- Maintain and update system documentation and service ticket records.
- Stay up to date on the latest technologies through ongoing education, training, self-learning, and professional certifications.
Knowledge, Skills, and Abilities
- Able to function effectively in a high paced environment.
- The ability to understand the perspective of the client in all service interactions.
- Must make effective use of time and complete tasks efficiently and on time.
- Must be able to work with a team, communicate effectively, and have a high degree of attention to detail.
- Must meet client and corporate expectations for attendance, quality, and performance.
- Must have basic experience with each of the following:
- System hardware, software, and operating systems.
- Cloud solutions such as Office 365 and Google Apps.
- Networking concepts such as TCP/IP, DNS, and DHCP.
- Switches, firewalls, and wireless network devices.
- Active Directory and Group Policy administration.
- Experience with each of the following is a plus but not required:
- Advanced infrastructure, virtualization, and storage.
- Cloud-based datacenters such as Azure and AWS.
- Server applications such as SQL Server and RDS.
- Voice technologies and phone systems.
Education, Experience, and Certifications
Required:
- High school diploma or GED.
- A minimum of 2 years of professional ITSM experience.
Preferred:
- Associates degree in computer science or related field of study.
- MSP experience.
- Certifications from leading vendors such as Apple, CompTIA, or Microsoft.
Miscellaneous Position Information
Supervisory Responsibility: This position has no direct supervisory responsibilities.
Covid Vaccine: Employees who make on-site service or sales calls in locations where state or local government(s) have mandated COVID vaccine(s) to enter a building, are required to provide proper proof of having the vaccine and booster as required by legislation.
Work Environment: In most cases, work will be performed in a climate-controlled office space.
Travel: This position requires no travel.
Position Type/Expected Hours:
- This is a full-time position for five, eight-hour days (40 hours total) per week with a flexible schedule that generally begins at 8:00 AM.
- Depending on client requirements, some projects may require:
- 24/7 “on call” availability.
- Working beyond normal work hours.
- Shifted work hours.
Benefits:
- Corsica is fully invested in the growth and well-being of our employees and offer a robust benefits package at all locations including:
-
- 401K
- Medical, Dental, Vision
- EAP services that include free counseling services for employee and family
- PTO plus Paid Holidays
- Health Savings Account
- Training and development opportunities
- Commuter benefits
- Life Insurance
- Short and Long-Term Disability
- Educational assistance
- Adoption assistance
If you’re up for the challenge and enjoy the satisfaction of knowing your work has made a difference in helping other companies leverage technology as a competitive business advantage, then we want to hear from you today!
If you don’t think you meet all the criteria above and are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join a great team of professionals.
Corsica Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Five Key Characteristics of Corsica Team Members™
- Problem Solvers – We love a challenge and are passionate about using technology to solve our client’s problems.
- Team Players – We work together to achieve our goals and provide the most positive outcomes for each other, and our clients.
- Decision Makers – We are empowered to make informed decisions and take actions that drive results for our company and our clients.
- Client Focused – Our internal and external clients are our top priority by striving to exceed expectations in everything we do.
- Inclusive – We believe that everyone contributes to our success. Our clients and team members are seen, heard, and valued.
