ServiceNow Administrator
Harrisburg, PA
Hybrid (On-site presence required two days per week or as needed)
Contract
This position is accountable and responsible for independently performing high-level administrative and consultative work related to IT Service Management and the ITIL Methodology. This role fulfills the Product Specialist (ServiceNow Admin) position for multiple ITIL-based processes.
Key Responsibilities:
- Define and document customer business functions and processes.
- Consult with Process Owners and Managers to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
- Administer the ITSM Platform to ensure system design meets organizational needs.
- Participate in system integration testing, user acceptance testing, and testing of new system functionality.
- Provide technical assistance in training, mentoring, and coaching professional and technical staff.
- Escalate issues to management as appropriate.
Technical Responsibilities:
- Configure and maintain ITOM, ITAM, and SAM modules in ServiceNow.
- Perform system administration tasks, including user management, access control, and workflow automation.
- Support instance upgrades, patching, and system performance tuning.
- Troubleshoot and resolve technical issues and system errors.
- Ensure compliance with ServiceNow best practices and governance policies.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws
