The serves as primary technical support for site operations and primary site liaison with Customer Automation Support Teams, Information Technology Teams, Implementation Teams, and/or LMS teams. Performs system maintenance necessary to update operating procedures of site systems. Functions as internal consultant regarding system functionality required by operations. Provides system configuration and training. Designs, develops, and implements data gathering and reporting to support site operations. Evaluates processes to establish the effectiveness. Defines problem areas within the operations and develops combative solutions. May serve as operational management backup as needed. |
Position Responsibilities |
- Serves as primary technical support for site database operations, such as Warehouse Management Systems (WMS), Yard Management Systems (YMS), Labor Management Systems (LMS), etc. Ensures operational system integrity, including setup and control processes.
- Serves as primary IT support for level one and level two issues. Coordinates with Information Technology and operations on level three issues to resolve. Ensures issues are being identified, addressed, and resolved in a timely manner.
- Serves as functional user to define site requirements for layout and design of site databases. Assists with identification of potential automation enhancements needed to provide additional efficiency gains.
- Supports implementations by participating in customer integrated testing and leading User Acceptance Testing (UAT).
- Trains operations on use of warehouse management system (WMS) and serves as site expert on WMS logic and functionality.
- Maintains, enhances, and expands knowledge to facilitate site systems proficiency.
- Interfaces with Operations staff to review operating procedures and maximize system efficiencies.
- Provides regular communication to Operations and internal departments regarding operational issues, customer requirements, account specific issues, etc. Includes analysis, insight, and recommendations.
- Identifies areas for improvement (service levels achievement, costs reduction, and accuracy).
- Develops standardized and ad hoc reporting.
- Based on business need may serve as operational management backup as needed.
- Performs observations to ensure compliance with standard operating procedures.
- Interfaces with customers to identify and resolve systems issues as well as part of improvement initiatives.
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Qualifications and Requirements - Associate’s degree in Business Administration, Information Technology, Logistics, or relevant business experience. Bachelor’s degree in business administration, information technology, transportation, logistics, or relevant business experience.
- Warehouse Management Systems (WMS) Experience Required.
- Minimum five years of related working knowledge in Distribution Operations
- Excellent technical, analytical, and problem-solving skills.
- Excellent computer skills, including spreadsheets, databases, and word processing software.
- Excellent written, verbal, and interpersonal communication skills.
- Excellent organizational, time-management, and project management skills.
- Ability to develop creative solutions to complex problems and balance long- and short-term needs
- Ability to work in a self-directed manner with minimal supervision
- Ability to adapt to changing conditions, operational needs, and customer requirements.
- Travel required up to 25% domestic based on business / customer requirements
Personal Qualities §Strong interpersonal skills, both written and verbal §Positive approach on all interactions §Team oriented and self – motivated §Ability to multi-task and problem solve calmly and effectively in a rapidly changing environment §Solid organizational skills §Willingness to learn new systems as needed |
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CJ Logistics America About Statement:
CJ Logistics America delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
