About Brightway:

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation�s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

Position Overview:

We are seeking a skilled and proactive Microsoft 365 Administrator to oversee the administration, support, and maintenance of our Microsoft 365 environment. In this role, you will interact with various departments across the organization, ensuring the security, reliability, and efficiency of our Microsoft 365 services. The ideal candidate has strong experience in supporting Microsoft 365 products, managing user identity and roles, and implementing security and threat management practices. This position also includes supporting and optimizing Teams, OneDrive, SharePoint, Intune, Dynamics, and related automation tasks to meet organizational needs. This position will be a Hybrid role based out of Jacksonville, FL or Charlotte, NC.

Job Responsibilities:

Microsoft 365 Administration:
- Act as the System Administrator and Subject Matter Expert (SME) for Microsoft 365 services, including Exchange Online, Office applications, Teams, SharePoint, OneDrive, and Dynamics.
- Manage and optimize Dynamics, including user provisioning, workflows, data management, and integrations with other Microsoft 365 services.
- Administer Microsoft 365 licensing, ensuring efficient allocation and utilization.
Entra and Security Management:
- Administer and maintain Entra, focusing on Group Policies, permissions, account provisioning, data loss prevention (DLP) policies, security compliance, and threat analytics.
- Configure and support Azure O365 environments, including distribution, access, and security groups.
System Reliability and Maintenance:
- Ensure the security, reliability, and performance of Microsoft 365 services, including Exchange Online, Dynamics, and associated third-party integrations for backups, archival, and mail filtering.
- Maintain and optimize the Intune environment, leveraging AutoPilot for deployments and enhancing device compliance metrics.
Support and Escalation:
- Provide advanced technical support and serve as an escalation point for Service Desk issues related to Microsoft 365 services.
- Conduct high-level diagnostics and root cause analysis for escalated issues.
Automation and Process Improvement:
- Develop and deploy automation scripts using tools such as Azure Functions, PowerShell, Power Automate, and Python to improve system management, software distribution, and group policy application.
- Identify opportunities for process optimization and drive innovation in workflows and administration procedures.
Documentation and Standards:
- Develop and maintain Standard Operating Procedures (SOPs) for Microsoft 365 administration.
- Oversee the configuration, deployment, and decommissioning of server systems and applications.

Skills, Licenses, Certifications:

Strong written and verbal communication skills with the ability to collaborate across teams.
Familiarity with the ITIL framework and best practices for IT service management.
Proficiency in scripting tools such as Power Automate, Power Apps, PowerShell, and VBScript.
Hands-on experience with Windows Active Directory, Group Policy, DHCP, and DNS administration.
Knowledge of PCI DSS compliance is a plus.
Expertise in Intune configuration, deployments, and device compliance management.
Experience with Dynamics 365 administration, customization, and integration with other Microsoft 365 services.

Education and Experience:

Minimum of 5 years of experience in a Systems Administration role within an enterprise environment.
Professional-level certifications in Azure, CompTIA, Microsoft Certified Professional (MCP), Dynamics 365, or similar are highly preferred. Certifications may substitute for up to one year of relevant experience per certification.

If you excel in a fast-paced environment that values innovation and collaboration, then we invite you to join us on this exciting journey. Join a team where your ideas are appreciated, your talents are cultivated, and together, we�re redefining what�s possible in the insurance industry.

Salary Transparency Statement:

At Brightway Insurance, we believe in transparency and equity in compensation. We are committed to providing our employees with a clear understanding of their salary structure and opportunities for growth.

For this position, the salary range is $97k+based on experience, skills, role responsibilities, internal equity, and market data. This range reflects our commitment to fair pay and is intended to provide candidates with a clear understanding of potential earnings before they apply.

In addition to base salary, we offer a comprehensive benefits package, including:

Health, Dental, and Vision insurance
Retirement plans
Paid Time Off and Holidays
Professional development and career advancement opportunities

Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.

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