Network Technician,Clemson, SC,United States
Network Technician - Advanced
Daily Duties / Responsibilities
- MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS FOR CLEMSON CCIT.
- MONITORS CLEMSON NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVES INCIDENTS AND SERVICE REQUESTS AND/OR CONSULTS WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE THE NETWORK CONTROL CENTER.
- CONTROL NETWORK AND SYSTEM PROCESSING. RESPONDS TO CUSTOMER INQUIRIES AND ALERTS VIA EMAILS, INCOMING CALLS, AND WALK-INS. CONDUCTS ROUTINE INSPECTIONS ON EQUIPMENT AND REPORTS ANY ABNORMALITIES. OTHER OPERATIONAL DUTIES AS ASSIGNED SUCH AS MEETINGS, PROJECT WORK, ADMINISTRATION AND FACILITIES REQUIREMENTS.
- CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES. ASSIST WITH IMPLEMENTING NETWORK AUTOMATION TOOLS.
- PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.
Required Skills (rank In Order Of Importance)
- MONITORING TOOLS (SPLUNK, SOLARWINDS, CISCO ISE, CISCO CATALYST)
- PYTHON SCRIPTING
- ANSIBLE
- ROUTING PROTOCOLS (I.E. BGP, OSPF)
- PALO ALTO FIREWALL CONFIGURATION
- F5 – LOAD BALANCER, AFM, GTM
- CISCO WIRELESS TROUBLESHOOTING
- CISCO MERAKI CONFIGURATION
- DNS CONFIGURATION
- IP NETWORK TROUBLESHOOTING
- LINUX SERVER BATCH SCRIPTING
- TECHNICAL WRITING EXPERIENCE
Preferred Skills (rank In Order Of Importance)
- LEADERSHIP SKILLS
- STRONG CUSTOMER SERVICE
- SELF-MANAGEMENT
- WEB PROGRAMMING
Skill Matrix
- Load Balancing - 2 - 4 Years
- Technical writing - 1 - 2 Years
- Cisco ISE - 2 - 4 Years
- Experience with UNIX, Windows, Linux, MacOS, Cisco, Juniper, web apps, databases, strong authentication, operating systems and network security protocols and procedures. - 2 - 4 Years
- Python - 2 - 4 Years
- Programming experience - 1 - 2 Years
- Firewall - 2 - 4 Years
- Routing Yes - 2 - 4 Years
- SolarWinds - 2 - 4 Years
- SPLUNK Operations - 2 - 4 Years
