Purpose
Provides support for the IT unit within University Housing and Dining (UHD). Serves as a primary administrator for C-Cure/ CS GOLD (Door Access System) and Micros (Point of Sale System). Provides server administration support for UHD. Assists with all other IT functions as needed.
Responsibilities
- Serve as primary administrator for StarRez Housing software. Includes monitoring system operations, developing front end process graphs, managing reports, improving processes, and working with other IT teams to maintain and improve system. Train and assist professional and student staff on use of StarRez. Develop protocols and training materials.
- Serve as secondary administrator for UHD Point of Sale systems which includes Oracle Hospitality (formerly Micros) Simphony system and CBORD Get. Enter new items, edit items, design touchscreens, enter pricing updates, enter new employees, deactivate employees, configure reports, and all other Point of Sale administration tasks. Meet with Dining Managers regularly to ensure smooth operations of the Point of Sale System.
- Assist the IT Leadership team with daily server administration tasks. Monitor the specifications and development of hardware and software with a view toward improved system performance. Advise IT Leadership Team concerning the interaction of software and hardware components and assist in the installation and maintenance of software and hardware.
- Perform installation, configuration, repair, maintenance, and upgrades on Windows hardware, related equipment, and various university applications. Oversee the maintenance of components and guide student technical staff. Provide computer desktop support and services to UHD end-users with a professional demeanor.
- Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.
- Occasional after hours and on call duties.
Required Qualifications
- 3 years of experience installing, configuring, and troubleshooting modern Windows Desktop computers.
- 3 years of experience installing, configuring, and troubleshooting computer-related peripherals.
- 3 years of experience installing, configuring, and troubleshooting various software titles including Microsoft Office applications.
- 3 years of experience troubleshooting network-related hardware.
- 3 years of experience in Windows Server administration.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
- More than the minimum years of experience with all functions listed in the required qualifications.
- Experience managing a door access system.
- Experience managing a point-of-sale system.
- Experience with Food Pro or similar food management system.
- Experience with Active Directory/Group Policy in an enterprise environment.
Salary Range
$73,500 + depending on qualifications
Working Conditions
- May work in all weather conditions
- May work in extreme temperatures
- May work around standard office conditions
- May work around electrical and mechanical hazards
- Repetitive use of keyboard at a workstation
- Use of manual dexterity
- Climbing stairs
- Climbing of ladders
- Lifting and moving
Work Shift
- Monday - Friday, 8:00AM - 5:00PM. Workdays, area, and work hours may vary based on the needs of the business.
Required Materials
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
