As a member of the team, you will provide associated technical support to DLA’s Enterprise Workflow Support Capability (EWSC) program consisting of a multi-tenant virtual infrastructure supporting approximately 1,000 end users world- wide and around the clock. The EWSC core architecture is currently built upon the Commercial Off-The Shelf (COTS) product RSA Archer version 6.4 and leverages Out of the Box (OOB) software configurations (with no customizations) to meet the Government’s needs. This contract covers support including cyber defense, information assurance, network operations and maintenance, lifecycle management, IT planning, system sustainment, system management, system integration, system administration, technical support, technical analysis and guidance, technical troubleshooting, testing and evaluation, software management, software configuration, data support and reporting, software inventory, application enhancement, service desk support, end user support, architectural and infrastructure management, audio visual and video teleconferencing, upgrade or technology change support, documentation support, training support.Responsibilities:As a Computer Software/Integration Analyst, you will play a crucial role in the phased implementation of computer systems, encompassing requirements analysis, conceptual design, site surveys, system design reviews, critical design reviews, installation, integration, and testing. You will bring expertise in conducting requirements analysis across a broad spectrum of users, particularly in office automation, and be adept at presenting system designs for formal user approval. Your responsibilities will include performing configuration management, integrating software components, interpreting software test results, and recommending effective solutions for any issues identified during testing. Additionally, you will be involved in providing life-cycle support, including ongoing maintenance, administration, and management of systems. Your role will also require you to address and resolve software problem reports, ensuring that systems are optimized and function seamlessly to meet user needs. Responsibilities include: - Deliver Integration Support by designing, developing, deploying, and sustaining all environment instances, while performing and supporting the integration of existing or new applications, software, and hardware; additionally, provide Stakeholder Integration Services (SIS) for EWSC, actively participating in a broad range of integration activities to ensure seamless stakeholder collaboration and system cohesion.
- Provide comprehensive operational support by fulfilling user requests, resolving service failures, addressing issues, and performing routine operational tasks to maintain seamless and efficient system operations.
- Identify, track, and resolve technical issues related to EWSC, implementing short-term workarounds to mitigate problems while developing and deploying long-term solutions to ensure continuous system functionality and performance.
- Deliver comprehensive maintenance, patching, and upgrade support by ensuring systems are consistently updated, secure, and optimized, including the application of patches, upgrades, and regular maintenance activities to sustain operational effectiveness and security compliance.
- Provide Tier II technical support, advice, and advanced troubleshooting to end users, ensuring rapid response to critical system and application failures, coordinating with Government and contractor service functions as needed, and maintaining effective customer communication throughout all levels to sustain mission capability.
- Provide comprehensive system life-cycle support for EWSC, including managing baselines, overseeing projects and schedules, facilitating technology refreshes, and ensuring the timely deployment of software releases throughout the system's entire life cycle.
- Provide Testing and Evaluation Support by designing, developing, installing, and implementing comprehensive test plans for EWSC—including developmental, acceptance, operational, and evaluation phases—while executing, verifying, and validating these plans alongside communication strategies and deployment impact statements.
- Deliver Information Assurance (IA) Support by conducting both preventative and reactive measures to strengthen and maintain the overall IA posture, ensuring robust protection against potential security threats.
- Provide comprehensive System Training Support by designing, developing, coordinating, modifying, and conducting training activities, including demonstrations and training sessions, for Government personnel and third-party contractors to ensure effective knowledge transfer and operational proficiency.
Qualifications:Possess one of the following:- RSA Archer
- GIAC Certified Windows Security Administrator
Security:IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission.Experience:Five (5) years relevant experience Xenith Solutions LLC is a Service-Disabled Veteran-Owned Small Business founded in 2019. We provide comprehensive, timely and relevant Solutions and Business Consulting support to our customers as a key partner. Our leadership brings over a century of combined experience in Defense and Civilian markets. Our employees possess experience in all aspects of solution development from requirements creation, development, test and evaluation, fielding, and sustainment. At the core of our offerings, we provide strategy and technology solutions, giving our customers valuable insights and thought leadership on the best application of information technology to drive business objectives.
Xenith focuses on solving complex business challenges facing our customers. Our “Success Through Achievement” work ethic means our customer receive quality solutions through our commitment. We pride ourselves on tackling some of the most difficult operational requirements our customers have – ensuring an appropriate match between the mission requirements, financials, schedule, and security.
EEO
Xenith Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
EEO IS THE LAW
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Xenith Solutions.
E-Verify
As a Federal Contractor, Xenith Solutions is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
Affirmative Action Plan
As a federal government contractor and based on Executive Orders and applicable laws and regulations, Xenith Solutions develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.
