Role: Network Engineer with CCIE - Service Provider
Location: Plano, TX
Type: We are open to hire Fulltime after 6 Months,
Type: C2H with Tech Mahindra
Candidate should have CCIE Service Provider
https://www.cisco.com/site/us/en/learn/training-certifications/certifications/service-provider/ccie-service-provider/index.html
Role Description (Job ID):
- Leads engagements and provides escalation support for large scale solutions and complex issues through deep 5G technical expertise.
- Supports engagements by training escalation best practices to support the 5G deployment
- Supports creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
- Provides technical expertise and escalation support in documenting and resolving technical problems found in products, software and solutions
- Leads engagements with other teams (Engineering/DevOps) to properly identify, diagnose, triage, and correct complex issues either through direct support and by root cause analysis
- Assists in leading team to build support / incident response options to maintain the operational readiness of customer 5G infrastructure
- Identifies key maintenance areas such as hardware capabilities, software anomaly thresholds, and licensing requirements
- Assists engagements with the creation of vendor support issues and the best practice use of change management
- Actively works with the Engineering teams for addressing systemic product, software and solution issues along and drives addressing usability and serviceability concerns.
Expected Responsibilities:
- Technical focal point incident escalation resolution
- Troubleshoot and resolve complex incidents across Cisco and AWS technologies.
- Accountable for the accurate and timely resolution of network incidents detected.
- Deliver knowledge transfer to DISH NOC engineers.
- Partner with extended DISH operations teams for cross-technology incident resolution
- Contribute to troubleshooting documentation and investigations, incident handling and help guides.
- Assist in developing escalation path through NOC and to DISH Wireless Network Engineering to expedite remediation
