Payroll Team Lead

Bank of America • Jacksonville • 2w ago

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Responsibilities:

Resolves day-to-day problems and executes deliverables within the business unit
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Manages team workload and provides oversight and direction to team
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Skills:

Leadership Development
Performance Management
Process Management
Process Performance Management
Talent Development
Account Management
Client Management
Customer Service Management
Relationship Building
Business Operations Management
Policies, Procedures & Guidelines
Risk Management

Business Description:

Primary role will support Global Wealth Management (GWM) Operations. This role will report directly to the Sr Operations Manager and work closely with Customer Service Managers (CSM), Plan Sponsors (PS), and management to support 401K inbound payroll processing functions.

Role will include, but not limited to:

Receive and process incoming payrolls to include contributions
Correct incoming files to account for plan rejects.
Follow all established procedures, audit, and regulatory guidelines.
Work directly with the existing Plan Sponsors, CSM, and related supporting areas.Monitor assigned plans as a scheduled.

Skills:

oHighly organized

oSelf-starter attitude

oAbility to multi-task and handle multiple projects in a short time period.

oExceptional attention to detail and the ability to hold others accountable without direct supervision.

oFlexibility with ability to handle a variety of tasks and projects independently.

oStrong written and verbal communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process.

oEffective Excel and Word skills

oTeam Player

oProven ability to provide comprehensive solutions to complex needs and/or problem.

oAbility to prioritize and meets established deadlines.

oAdvanced Excel and Microsoft Word skills