Position Overview:
The System Engineer position is responsible for client task management, project implementation and reactive/proactive support. Accountable to apply deep technical skills, ensuring successful rollout of client projects involving development and analysis of the environment. Also assists in day to day escalations of high level technical issues and client visits for consultation and support.The Systems Engineer will need to be able to create connections with clients in person and via phone as well as provide mentoring, training and documentation to be consumed by team members.
Duties and Essential Job Functions:
• Participate in successful completion of project work including analysis, design, deployment, documentation and testing of client IT infrastructure operations.
• Document, test, and modify current deployments to enhance efficiency and reliability.
• Diagnose and remedy network, hosted and system issues for clients.
• Implement network infrastructure and security policies that promote clients’ objectives and disaster recovery.
• Design, support, implementation and migrations of advanced applications such as Microsoft SQL server, Microsoft Remote Desktop Services, on-premise Microsoft Exchange, Office 365 and more.
• Design, document, implement and support layer 2 & 3 switches, routers, firewalls and wireless network infrastructures.
• Conduct P2V and V2V migrations on Hyper-V and VMware infrastructure.
• Act as technical escalation point for Support Specialists.
• Knowledge of layer 2 & 3 network protocols, VPNs, NAT and firewall configurations required.
• Support the sales team as a sales engineer scoping projects and providing labor hour estimates needed to successfully implement solutions that solves client’s problems or otherwise meets the needs of their requests
• Ability to speak to both technical and non-technical people on technology matters to translate business needs to technical solutions.
• Perform quality assurance activities to ensure standardization of best practices.
• Provide on-the-job training (via shadowing) to Support Specialists and other junior staff.
• Ability to work beyond normal hours for the on-call rotation and planned service after hours by client request.
• Keep up to date on new technologies and show progress through appropriate high-level certifications approved by the manager.
• Develop and maintain client relationships.
• Experience with Microsoft Windows Server 2008/2012/2016/2019, Microsoft Exchange 2010/2013/2016/2019, Juniper, Cisco, Meraki, SonicWall, VMware and Hyper-V highly desired.
Embodies Mytek’s core values:
• DYNAMIC SERVICE We understand each client is unique, we will adapt to meet your priorities based on our relationship and not just a contract.
• ENGINEERING INTEGRITY We build trusting two-way relationships with our clients and deliver on what we say.
• CROWD-SOURCE LOYALTY The entire Mytek team is dedicated to working together for our clients; every Butler is empowered to anticipate and exceed your needs in order to create and cultivate loyalty.
• HYPERLINK TO ACHIEVEMENT Mytek links technology solutions to turn your business dreams into reality.
• SOLID STATE ACCOUNTABILITY At Mytek we assume ownership of delivering your technology solutions through unwavering service and execution.
• OPEN SOURCE COMPASSION Regardless of who you interact with at Mytek, you will experience our compassion. We are genuine and truly care about our clients and each other.
• GATEWAY TO FUN When someone connects with Mytek, they connect with a person, not just a script. You receive client experience with a personality.
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor’s degree in Technology or related field preferred but not required; 5+ years of technology engineering experience required. Recent and current relevant technical certifications. Prior experience with a managed service provider preferred. Experience with SLA adherence and ticket management systems with Connectwise experience preferred but not required,
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, talk hear, bend and reach. Specific vision abilities include a normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols. Must be able to lift up to 40 pounds to carry, and reposition all parts of user workstations, network appliances, and printers.
Office environment. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse are required.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
