Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
We are hiring for a future start date of 1/6/25
This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
- Ensures the stability, integrity, and efficient operation of in-house information systems that support core organizational functions. Monitors, maintains, supports, and optimizes networked software and associated operating systems. Identifies, communicates, and resolves issues to maximize benefit of IT systems investments.
Required Qualifications
Required Work Experience
Experience in information technology or computer systems, including experience with networked software and operating systems
- Level 1 - 2 years
- Level 2 - 4 years
- Level 3 - 6 years
- Level 4 - 8 years
Experience in planning, design, development, and implementation of software systems, applications, and related products
- Level 1 - 1 year
- Level 2 - 2 years
- Level 3 - 3 years
- Level 4 - 5 years
Experience in project management
- Level 3 - 1 year
- Level 4 - 2 years
Supervisory or lead experience
Required Education
- High-School Diploma or GED in general field of study (All Levels)
Required Licenses
Required Certifications
Preferred Qualifications
Preferred Work Experience
Experience in information technology or computer systems, including experience with networked software and operating systems
- Level 1 - 3 years
- Level 2 - 5 years
- Level 3 - 8 years
- Level 4 - 10 years
Experience in planning, design, development, and implementation of software systems, applications, and related products
- Level 1 - 2 year
- Level 2 - 3 years
- Level 3 - 5 years
- Level 4 - 8 years
Experience in project management
- Level 3 - 2 years
- Level 4 - 5 years
Supervisory or lead experience
Preferred Education
Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)
Preferred Licenses
Preferred Certifications
- MS networking certification or exams (All Levels)
Essential Job Functions And Responsibilities
Level 1 – Performs job functions under general supervision or peer review
- Collaborate with infrastructure staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
- Design and deploy new applications and enhancements to existing applications, software, and operating systems
- Research, analyze, track and resolve basic production problems
- Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
- Integrate servers, including database, e-mail, print, and backup servers and software, into enterprise systems.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Ensure compatibility and interoperability of in-house computing systems.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Assist end users with orientation and training on all modified and/or new systems.
- Participate on small to medium scoped projects
- Monitor and create priority list(s) that are agreed to by management
Level 2 - Performs job functions with moderate supervision and peer review
- Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
- Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
- Participate or lead small to medium scoped projects
- Draft programs, time estimates and project schedules based on prioritization and business requirements
Level 3 - Performs job functions with minimal supervision
- Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
- Participate in Infrastructure Review process for CPM managed projects.
- Ensure the department leverages internal tools and applications effectively
- Build, support, and maintain moderately complex processes, programs, and data
- Participate or lead small to medium scoped projects
- Develop programs, time estimates and project schedules based on prioritization and business requirements
Level 4 - Performs job functions in a lead capacity
- Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
- Research, analyze, track and resolve complex production problems
- Build, support, and maintain moderately complex processes, programs, and data
- Evaluate high-level project information and assess project components to forecast work effort required
- Provide peer-level review and mentoring to levels 1 and 2
- Participate and/or lead large- or complex-technical projects
- Create complex ad-hoc reports for internal and external use
- Act as primary operational contact for internal and external customers when needed / in the absence of manager
- Ensure Service Level Agreements between department and operational or technical areas are met
- Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
- Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance
- Assist manager in the day-to-day operations of the department
ALL LEVELS
- Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
- Maintain up-to-date knowledge of developments in technology-related industries
- Participate in corporate quality programs
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
- Perform all other duties as assigned
Required Competencies
Required Job Skills (Applies to All Levels)
- Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
- Intermediate PC proficiency
- Intermediate proficiency in spreadsheet, database, flow charting, and word processing software
- Working technical knowledge of current software protocols and Internet standards, including DNS, DHCP, & IIS
- Advanced skill with core software applications, including current versions of MS Windows Server, MS Exchange, MS SharePoint, MS Active Directory, MS Systems Center, SolarWinds, CommVault, Trend, , and VMware ESX
- Extensive experience with server hardware components
- Excellent software troubleshooting skills
- Extensive application support with Active DirectoryServices.
- Working technical knowledge of PowerShell and vb programming languages.
- Working knowledge of networking and PC operating systemsfrom Microsoft.
- Knowledge of data privacy practices and laws, including HIPAA regulations related to data security.
Required Professional Competencies (Applies to All Levels)
- Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
- Perseverance in the face of resistance or setbacks.
- Effective interpersonal skills and ability to maintain positive working relationship with others.
- Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Systems research and analysis. Ability to write and present business intelligence documentation
- Experience working with and managing third parties
- Knowledge of business requirements development and user acceptance testing.
- Ability to maintain confidentiality and privacy
- Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
Required Leadership Experience And Competencies
- Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 4)
- Build synergy with a diverse team in an ever changing environment. (Applies to Level 4)
Preferred Competencies
Preferred Job Skills (Applies to All Levels)
- Advanced proficiency in spreadsheet, database, flow charting, and word processing software
- Advanced knowledge of computer operating systems
- Working knowledge of Microsoft Cloud Azure technologies
Preferred Professional Competencies (Applies To All Levels)
- Advanced systems research and analysis expertise
- Impeccable project management skills
- Solid technical ability and problem solving skills
- Knowledge of internal departments and operations
Preferred Leadership Experience And Competencies (Applies To Level 4)
- Ability to provide mentoring and peer review to team members
- Ability to build lesson plans and deliver to team members
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
