iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Systems Engineer II with a focus in Infrastructure to join our NOC team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 12 years. This is a testament to the great team and culture we have here at iT1!
The Systems Engineer II is responsible for both internal and external facing responsibilities. In this position, you will be a part of our managed services team acting as a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1's customers, network troubleshooting, system administration, among other duties. You will ensure all assigned tasks are being completed in adherence to iT1 standards.
Requirements
- Supports, monitors, tests, and troubleshoots hardware and software-related issues
- Research, resolve, and respond to internal and client issues within scope of the NOC team's responsibilities in a timely manner
- Intermediate level of network troubleshooting and configuration (Meraki, Cisco, VPN tunnel creation, etc.)
- Intermediate level of troubleshooting Windows-based systems, i.e., Windows 10, file servers and Windows Server platforms
- Intermediate level of troubleshooting in Azure i.e., server, storage, and networking, active directory services
- Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc
- Provide internal IT support for sales and operations staff to include basic computer troubleshooting, phone, and email support
- Advanced level of active directory management
- Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments
- Update and maintain IT asset management records
- Be a point of escalation for technical support issues
Qualifications
- 5-7 years of network support experience
- 5-7 years of previous infrastructure support experience
- 5-7 years of O365 support experience
- Bachelor's Degree in Computer Science/Technology (preferred)
- Established track record in IT technologies (Linux/Windows Servers, Active Directory, Data Center and Client/Server Application Support)
Preferred Skills
- Microsoft Certifications or experience
- Experience with monitoring platforms and tools
- Experience with using and/or modifying JSON scripts
- Experience interacting with external customers
- Excellent customer service and interpersonal skills
- Good documentation skills
- Ability to accurately follow written technical work instructions
- Able to work in a structured environment
- Strong organization, time management, and prioritizing skills
Preferred Certifications
- CCNA
- CCNP
- Azure Administrator
Physical Demands May Include
- Sit at a computer for 8 hours per day
- Keyboarding for 8 hours per day
- Speaking (communicating information to clients/coworkers)
Job Location
Remote
Shift: Tuesday - Saturday, 8:00pm-4:30am AZ
Benefits
- Insurance: Health Insurance, Vision, Dental, and Life Insurance
- Leave and Holidays: Paid Vacation, Paid Holidays
- Retirement: 401K Plan with company match (eligible after 1 year of employment)
- In-house fitness center
- iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law
