DescriptionYou belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Aumni line of business, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities
- Aumni with its transition to JP Morgan Chase systems as part of integration and acquisition of Aumni
- Support network solutions, ensuring they are aligned with business objectives and promote efficiency and reliability
- Participate in foster a customer-centric help desk culture, ensuring timely and effective support to employees, resolving complex technical issues, and maintaining high levels of customer satisfaction
- Support robust endpoint security management practices, including encryption, identity and access management (IAM), and data loss prevention (DLP) strategies
- Maintain firewall management and security measures to protect network infrastructure from unauthorized access
- Promote security awareness training programs, educating employees on best practices to strengthen the organization's overall security posture as part of onboarding
- Oversee Unified Communications and Collaboration (UC&C) services, including video conferencing, to facilitate efficient and seamless communication across the organization
- Take an active role in disaster recovery planning and testing, ensuring business continuity in the event of security incidents or system failures
- Collaborate with internal and external stakeholders on compliance audits, identifying areas for improvement and ensuring adherence to security controls
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments and 5+ years applied experience
- System Ownership/Administration experience with Mobile Device Management (MDM), ensuring secure and efficient management of mobile devices used by employees
- Administrative experience for both an identity provider (IDP) system and SSO solutioning, ensuring secure and streamlined access to applications and services
- Strong MacOS knowledge and skill set
- High functioning knowledge of wireless network management, ensuring secure and reliable Wi-Fi access for employees, guests, and BYOD
- High functioning knowledge and experience with Jira Service Management
- Experienced with a diverse set of operating systems (Windows, MacOS, and Linux)
- Fundamental working knowledge of VM/VDI
Preferred qualifications, capabilities, and skills
- Working knowledge of Secure Web Gateway tools (e.g., end-to-end encryption, malware detection, data loss prevention, web filtering, SASE)
- Working knowledge of SCIM deployment and management
- Experience with Kandji MDM
- Experience with Crowdstrike
- Experience with Okta
- Experience with Meraki
- Experience with Netskope
- CompTIA certifications
