Benefits/Perks
- Salary commensurate with experience
- Health/Dental/Vision Insurance, 401(k), Short-Term Disability, Federal Holidays, 3-Weeks PTO
- Great Work Environment
Job Summary
This position is to serve as primary technical support lead for the planning, design, installation, administration, operations, and daily activities of multiple SAAS cloud platforms. The information system supports eight business units, including: Case Management Systems, Systems Development and Integration, Enterprise Project Management, Technology Management, Information Security, Budget and Contracts, Customer Services, and Program Management. Primary job duties and responsibilities include working with Information Security platforms to test and deploy services, build out functionality and automation to improve business operations and streamline workflow processes. This position will be responsible for system performance monitoring, troubleshooting, and creating process and procedure documentation in support of JIS’ statewide security operations.
Responsibilities
- Lead and coordinate activities with the Information Security Team and other stakeholders.
- Support business process development, risk management, identity and access management, and audit response.
- Develop new processes, procedures, and workflows to enhance security operations.
- Generate regular status reports and technical documents.
- Host weekly status meetings or calls as required.
- Test and deploy services, build out functionality, and automate workflows.
- Monitor system performance, troubleshoot issues, and document processes and procedures.
- Engage with Information Security and Judiciary Information Systems staff.
- Oversee and support daily activities related to Information Security business processes.
- Provide configuration and operational support across platforms.
- Serve as the primary technical support lead for multiple SaaS platforms.
- Participate in planning, design, installation, and daily administration activities.
- Ensure stable, scalable, redundant, and secure information security operations.
- Open and manage support calls to troubleshoot and resolve issues.
Qualifications
- Bachelor’s degree or equivalent in information technology related field
- 10+ years of IT work experience
- 5+ years in information security and SaaS administration
- 2+ years of hands-on experience with the design, implementation, customization, and support of SaaS platforms.
- Proficiency with information security platforms in an enterprise environment.
- Experience in the configuration, deployment, and operation of the following SAAS platforms: SailPoint, CyberArk, Microsoft Purview, Archer Risk Management and/or Business Continuity Modules and other platforms as required.
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SailPoint: User attestations, role-based access, custom user attestation requirements, training.
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CyberArk: Privileged Cloud, Remote Access, User Account Management.
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Microsoft Purview: Data Loss Protection, Information Protection, Insider Risk Management, Defender XDR.
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Archer: Risk Assessments, Risk Mapping, Risk Acceptance, Risk Register, Business Continuity, Security Incident Reporting.
- Ability to learn and adapt to new platforms as required.
- CISSP or equivalent professional certifications.
- Excellent communication, interpersonal, and team skills.
- Ability to present technical information for training purposes.
- Effective relationship management with peers, end users, vendor staff, and all management levels.
- Strong troubleshooting skills and ability to manage support tickets.
- Familiarity with FISMA, NIST 800-53 Revision 5, and FedRAMP preferred
Work Environment
The anticipated duration of a panel interview is one (1) hour via a Microsoft Teams meeting or in-person in Annapolis, MD. This position will report directly to the Information Security Officer. during normal operating hours, Monday through Friday, 8:00AM to 4:30PM Eastern Standard Time (EST) in Annapolis, MD.
A two (2) to four (4) week training period will be provided to acclimate with the methods, processes, equipment, and software used.
Work must be performed initially onsite in Annapolis, MD during the first three (3) months. If work performance is satisfactory, a hybrid role may be authorized, Monday through Friday, as follows:
- Three (3) days remote at a suitable off-site location to be approved.
- Two (2) days on site in Annapolis, MD 21401.
Adage Innovations, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
