Short Job Description:
Information Assurance and Security Specialist for the ITAM team. Hybrid position - must be willing to report on-site 3x/week in DC
Complete Description:
· Provide support of incoming requests via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
· Provisioning and system setup for new hires.
· Prioritize incidents and service requests according to defined processes to meet defined SLAs.
· Use remote tools and diagnostic utilities to aid in resolving support requests.
· Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
· Installing and configuring hardware and software components throughout various network infrastructure devices.
· Install antivirus software and ensure virus definitions are up to date.
· Server administration via Active Directory, File & Print services, DNS, DHCP.
· Network firewall and switch administration and maintenance.
· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
· Establishing good relationships with all departments and colleagues.
· Ensuring company safety and security standards are met.
· Some network and server solution design and architecture.
Skills:
· Senior level Tech Support experience. Required
· Active Directory knowledge and experience. Required 5 Years
· Kaseya experience. Required
· Network firewall and switch administration and maintenance. Required
· Microsoft Desktop Operating Systems certification. Required
· Valid Driver's License and ability to drive to customer locations when. Required
· CompTIA Net+ and/or CompTIA Security+ certifications. Required
