Overview
The Recovery Representative plays a vital role in the organization's efforts to recover outstanding debts and delinquent accounts. The position is crucial in ensuring the financial stability and health of the organization by effectively managing and resolving accounts in arrears. The Recovery Representative will work closely with internal teams, as well as external agencies and clients, to negotiate payment arrangements and implement recovery strategies.
Key responsibilities
- Initiate contact with debtors to negotiate payment plans and arrangements.
- Manage and prioritize a portfolio of delinquent accounts.
- Utilize various communication channels to reach out to debtors, including phone calls, emails, and letters.
- Negotiate settlements and payment plans based on debtors' financial situations.
- Document all communication and efforts to collect on delinquent accounts.
- Investigate and analyze debtor financial statuses to determine the best course of action for recovery.
- Work with legal and compliance teams to ensure collection efforts adhere to regulations and policies.
- Provide timely and accurate updates on account statuses and collections efforts.
- Utilize recovery tools and strategies to maximize collection results.
- Collaborate with internal teams to resolve customer disputes and issues.
- Maintain professional and respectful communication with debtors at all times.
- Stay updated on industry trends and best practices in debt recovery.
- Contribute to the continuous improvement of recovery processes and strategies.
- Meet collection targets and performance metrics.
Required Qualifications
- Bachelor's degree in finance, business, or related field.
- Prior experience in debt collection, recovery, or financial services.
- Demonstrated understanding of collection laws, regulations, and best practices.
- Strong negotiation and persuasion skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a target-driven environment.
- Proficiency in using collection software and CRM tools.
- Analytical mindset with attention to detail.
- Ability to handle difficult and sensitive situations with professionalism.
- Knowledge of financial hardship programs and debt recovery techniques.
- Sound judgment and decision-making skills.
- Commitment to ethical and compliant debt collection practices.
- Proven track record of meeting and exceeding collection targets.
- Flexibility to adapt to changing priorities and strategies.
- Relevant certifications in debt collection or recovery (desired).
Skills: communication,negotiation,customer service,debt collection,debtors,regulations,crm,continuous improvement
