What does it mean to be an Identity Management Specialist at GLS?
The Identity Management Specialist is responsible for the maintenance of access control lists for all lines of business within the organization. This role will work with business partners within all departments to ensure the accuracy and effectiveness of the defined security and system roles for all applications and environments.
How will you drive value within the organization as an Identity Management Specialist?
- Perform identity management and access tasks related to additions, modifications and deletions to user accounts and access lists of various systems
- Maintain licensing inventory for usage and capacity planning so the organization has the appropriate levels of all application licenses available based on current and planned staffing levels
- Serve as second tier escalation support from the service desk for access issues
- Maintain process documentation for all systems controlled by the Identity Management administrators
- Participate in compliance audits and provide relevant evidence and information
- Perform daily checks of IAM platforms for quality and expected functionality
- Maintain electronic records and files that support work performed, results and outcomes
- Serve in an on-call capacity for after hours issues and escalations for IAM systems
- Participate in special information technology department projects
- Perform additional assignments as required by the needs of the company or as directed by management
What should you already know to be successful as an Identity Management Specialist?
- Minimum of bachelor’s degree in computer science or information technology required
- Microsoft 365 certification in Security or Azure Administration preferred
- Working knowledge of networking, hardware, software, and OS interaction
- Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
- Strong interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Solid oral and written communication skills
- Team player that can adapt in a fast pace and changing environment
- Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
- Demonstrated ability to establish and enhance processes to improve business results
- Commitment to exemplifying the organizational core values and key competencies
Employment Requirements:
- Must be able to work at a desk/in a seated position up to 100% of the workday
- Must be able to constantly operate a computer and other standard office equipment
- Must be able to talk and hear to exchange accurate information
- Must have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- This position is full-time
- The position does not require travel
