Scope of Work: Resource(s) that meet the following minimum qualifications:
An associate degree in an IT related field.
Client prefers resource(s) to have the following qualifications:
- Experience in the configuration, deployment, and operation of two (2) or more of the following SAAS platforms: SailPoint, CyberArk, Microsoft Purview, Archer Risk Management and/or Business Continuity Modules and other platforms as required. Proposed candidates with experience in all SAAS platforms listed are strongly preferred.
- Any industry leading networking certifications of a professional level.
Resource(s) shall be responsible for the following:
- The purpose of this position is to serve as the primary technical support lead that actively participates in the planning and design, installation, administration, operations, and day-to-day daily activities of multiple SAAS platforms as noted in the Vendor & resource qualifications section. This position will ensure stable, scalable, redundant, and secure information security technical operations. This person will serve as the systems matter expert and be the primary support contact for the Information Security Team. This position will open support calls as needed to troubleshoot and resolve issues as needed.
- This position will engage directly with Information Security and Judiciary Information Systems staff members to oversee and provide daily support activity functions in support of Information Security business processes, to provide configuration and operational support across platforms, and to enhance our operational activity with the administration of technical activities on these platforms.
- Primary job duties and responsibilities include working with Information Security platforms to test and deploy services, build out functionality and automation to improve business operations and streamline workflow processes. This position will be responsible for system performance monitoring, troubleshooting, and creating process and procedure documentation in support of JIS’ statewide security operations.
- Additional job functions may include light project management, audit support, and reporting.
- This position will lead, schedule, coordinate, and provide guidance in the activities with the Information Security Team, other JIS teams, and vendors to support information security operations, business process development, risk management framework, identity and access management, user attestations, disaster recovery planning, business continuity planning, audit response, and governance in a timely and accurate fashion.
- Ability to deploy, configure, administer, and create customizations and improvements of the SAAS software to meet the business needs of the Information Security department.
- To develop new process, procedures, and workflows to improve security operations.
- To provide problem determination and resolution through the analysis and diagnostics of a wide variety of problems, failures, software configuration problems, security issues, performance problems, and unsolved problems reported internally or by other groups.
- Generate regular status reports, and generate technical and procedural documents upon request, that may include project progress reporting, meeting key milestones, and showcasing tasks accomplished, etc. Host weekly status meetings/calls with team or on as needed basis.
- This position will provide Information Security staff training on all areas of the platforms supported.
Vendor Resource(s) Skills, Experience, & Capabilities
Resource(s) possessing the following mid to expert level preferred skills, experience, and capabilities:
- Ten (10) years of relevant IT work experience with at least five (5) years of experience in the information security and SaaS management and administration field.
- Two (years) experience with hands on design, implementation, application customization and support experience with SaaS platforms.
- Proficient with information security platforms in an enterprise environment.
- Experience with SailPoint, CyberArk, Microsoft Purview and Archer with the ability to learn other platforms as required.
- Specific proficiency with the following:
- SailPoint
- Build application specific user attestations.
- Provide role-based access to individual system attestations.
- Ability to work with System Owners to build custom user attestation requirements.
- Provide training to the users of the system.
- CyberArk
- Privileged Cloud
- Remote Access
- User Account Management
- Microsoft Purview (Security & Compliance)
- Data Loss Protection
- Information Protection
- Labelling and Encryption
- Data Categorization and Classification
- Insider Risk Management
- Defender XDR
- Archer
- Risk Assessments
- Risk Mapping to NIST and Security Policies
- Risk Acceptance
- Risk Register
- Risk Tracker
- Risk Task Automation
- Business Continuity
- Security Incident Reporting
- Excellent communication, interpersonal and team skills.
- Ability to present technical information for knowledge transfer and training purposes.
- Ability to establish and maintain effective working relationships with peers, end users and vendor development staff, as well as all levels of management and judicial personnel as necessary.
- Ability to troubleshoot application specific problems and open support tickets as needed to address systems functionality issues.
Work Location: 100% Onsite for initial 3 months at Annapolis, MD 21401. Post 3 months, resource may work in hybrid role - 3 days remote, 2 days at Annapolis, MD office. Client reserves the right to determine an off-site location is not suitable (e.g., crowded public space with distracting background noise during meetings).
Equipment: Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology.
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
