Job Responsibilities
General Responsibility
Provide direction to SLED in the use of information technology. Recommend, develop, configure, install, monitor and support the agency's server hardware and software. Manage server resources to ensure the availability of client/server applications, configuring new implementations, and developing processes and procedures for ongoing management of the server and cloud environments. Assist in overseeing the physical security, integrity, and safety of the data center/server environment. Diagnose, resolve, and document hardware and software problems in a timely and accurate fashion. Provide training/mentoring to the staff where required.
Specific Duties
- Manage backup and disaster recovery systems.
- Provide day to day management of server hardware, software and security solutions. Performs any hardware and software upgrades to SLED servers and install new and enhanced products. Maintain and monitors server environment (including but not limited to Active Directory, Exchange and email security, anti-virus, patching and upgrades, SQL/databases, Group Policy, DNS, VMs, storage, DHCP, M365, MDM etc.), Horizon VDI environment; conduct research on server hardware, software, and protocols in support of procurement and development efforts, and provides recommendations to the IT management team.
- Conduct problem analysis of server software and hardware issues, implement resolutions for server related software problems, perform server installation and configuration, including security and backup procedures. Participate in software and hardware evaluation. Mentor and train the team with instructions in analysis and resolution of all tasks.
- Assist with high level projects, issues, efficiency of procedures and updating/patching/hardening of the server and desktop base images. Conduct research on desktop hardware, software, and protocols in support of procurement and development efforts, and provides recommendations to the IT staff.
- Coordinate with vendors and other IT staff to recommend, develop quotes, evaluate and install server technologies including storage, backup, hardware and software platforms; perform analysis, design and installation of clustered server resources such as SQL, Exchange, and other related programs.
- Other duties as required or assigned by the Manager.
Minimum And Additional Requirements
- Relevant experience is required and may be substituted for a bachelor's degree on a year-for-year basis.
- Moderate to complex problem solving and troubleshooting skills. Experience with moderate to complex hardware/software including Windows server and Windows 10 and 11 OS, M365, AD, DNS, DHCP, GPO, SQL and other databases, and disaster recovery / backup solutions required. Experience with developing processes and procedures and assist in overseeing the physical and logical security and integrity of the server environment. Effective verbal and written communication skills.
- May be required to travel and this may include overnight travel.
- Must be able to lift 15-50 pounds.
- Must pass a national fingerprint background check and pass a polygraph test.
- This position supports 24/7 infrastructure and candidate will be on a rotating on call schedule.
Preferred Qualifications
- A bachelor's degree in computer science or related field and experience in computer system development and modification is preferred.
- VMWare, SCCM and third party patching software experience is preferred.
Additional Comments
South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
SLED offers an exceptional benefits package for FTE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- State Retirement Plan and Deferred Compensation Programs
Supplemental questions are considered part of the official application. Any misrepresentation of yourself may be grounds for disqualification.
Conditional selection based on candidate education, training, experience, oral interviews and clearance of background investigation.
