Position Overview:
Reporting to the Senior Director of People and Culture, the People & Culture Generalist is responsible for performing various human resources functions related to recruitment and retention, benefits administration, and the ongoing cultivation of the Museum’s workplace. The People & Culture Generalist regularly handles highly confidential and sensitive information with discretion, diplomacy and tact, fostering a culture of inclusion and professional growth that will advance the organization's mission, vision, and values.
Major Tasks and Responsibilities:
- Serve as a human resources professional within the Museum, providing support in all areas of People & Culture strategy creation and implementation.
- Responsible for all aspects of benefits administration, including invoice reconciliation, enrollments, employee education, facilitating claims questions, filing of STD and LTD claims, etc
- Administers FMLA/LOA and accommodation requests.
- Administers worker’s compensation program, including filing of claims, annual reporting/audits, and return-to-work.
- Support HRIS (AmCheck), including data entry, issue resolution, time clock, report generations, employee inquiries, and payroll reconciliations
- Plays an integral role in 401(k) plan administration, including facilitating enrollment, participant education, processing change requests, distributions, hardship withdrawals, compliance filings, etc.
- Supports the Museum’s recruitment and onboarding efforts, including job postings, applicant review, interviews, selection, reference and background checks, and coordination of new hire orientation and other onboarding activities
- Works with department management to evaluate needs and maintain adequate staffing levels
- Participates in drafting, updating, and managing job descriptions and other employee-related documents
- Maintains and updates the filing system for the People & Culture department, including personnel, medical, and vendor files
- Serve as an advocate for a workplace founded on mutual respect consistent with the Museum’s Core Value that welcomes and celebrates diversity.
- Supports performance management programs, including regular meetings with staff in supervisory roles, ensuring that staff performance is accurately and timely assessed, and thoughtful professional development is advanced
- Coordinates exit interview process including the dissemination of information
- Supports Sr. Director and COO in employee relations matters, workplace investigations, and conflict resolution as needed
- Participates in the identification, planning, and execution of employee training and development needs
- Participates in drafting workplace policies, ensuring all policies are in accordance with current laws and best serve the needs of the organization
- Coordinates 90-day, exit, and other employee interviews, including the dissemination of information gleaned as appropriate
- Demonstrates leadership in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the workplace.
- Maintains knowledge and understanding of existing and proposed federal and state laws and regulations that affect the workforce
- Other duties as assigned
Experience / Qualifications / Requirements:
- A minimum of four years of progressive responsibility in the human resources field is required. Prior experience in a cultural or entertainment attraction is desired.
- Experience with the recruitment and support of exempt and non-exempt staff, including part-time employees, is required.
- Strong interpersonal, facilitation and conflict resolution skills.
- Proven ability to engage individuals of diverse backgrounds and experiences.
- Exceptional judgment and trustworthiness. High integrity and ethical character
- Demonstrated history of handling sensitive and/or confidential information with discretion and tact
- Superior attention to detail
- Excellent communication skills, including business writing and public speaking
- High competence with traditional office software (Word, Excel, PowerPoint, PDF)
- Previous experience with HRIS, preferably AmCheck/iSolved platform
- Ability to work independently, eagerness to solve problems, and a commitment to accepting responsibility.
- Occasional weekend and evening availability is required
- Passion for creating a world-class museum that is unrivaled in content and recognized for an outstanding guest experience.
- Enthusiasm for working in a developing organization where change is frequent, structure is evolving, flexibility, teamwork, and good humor are necessities.
Education: A bachelor’s degree is required; PHR / SPHR certification is desirable.
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