Identity & Access Management
- Own and improve our Single Sign-On (SSO) configuration and provisioning processes
- Manage and evolve our Identity and Access Management (IAM) systems to meet security and compliance needs
- Collaborate on IT policy development and CISM (Certified Information Security Manager)-related practices
Infrastructure & Networking
- Manage office network equipment including switches, firewalls, access points, and physical wiring to ensure stable and secure connectivity
- Ensure network performance, access control, and device health are optimal
- Implement and maintain local servers and cloud-based infrastructure to meet evolving operational and scalability need
User Support & Systems Operations
- Provide escalation-level support and technical oversight for Mac and Windows environments, partnering with a junior support technician
- Own the tooling, process design, and standards for IT support operations, ensuring smooth day-to-day execution
- Step in to diagnose and resolve high-priority or complex issues when necessary
- Maintain and optimize onboarding/offboarding workflows, including hardware, licensing, and access management
Security & Compliance
- Partner with leadership to ensure security policies are enforced and well- documented
- Conduct security audits and proactively address vulnerabilities
- Help prepare for compliance with relevant standards (e.g., SOC2, ISO 27001)
Required Qualifications
- 5+ years of relevant experience in systems administration, IT support, or security-focused IT roles.
- Strong familiarity with both Apple MacOS and Windows environments.
- Hands-on experience with SSO solutions (JumpCoud, Okta, etc.)
- Proficiency in managing IAM tools, MDM platforms (like Apple Business Manager, JumpCloud, Okta, and other), and networking equipment.
- Experience with networking infrastructure such as UniFi and Fortinet.
- Experience with hosted infrastructure applications such as Microsoft Exchange or similar.
- A proactive problem-solver who thrives in fast-paced, evolving environments.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- A collaborative mindset, with a strong sense of ownership and accountability.
