About Decagon
Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like
Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.
We've raised
$100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
About The Role
Deployment Strategists are critical to shaping how we work with, learn from, and best serve our customers. This role requires an entrepreneurial mindset, strong interpersonal skills, ability to earn customer love, and a passion for useful applications of AI. You should be excited to wear many hats, as this role will be a combination of many role functions such as an Engagement Manager, Product Manager and Operator.
You will develop expertise in understanding customer pain points, be at the forefront of applying AI to large-scale problems, and work with our engineering team to build the products and features that best serve our customer needs.
Responsibilities
- Own every facet of the customer relationship and implementation from pre-sale to post-sale
- Manage cross-functional teams across GTM, Engineering, and Product to drive customer adoption and maximize value
- Develop scalable playbooks for customer engagement and integrate feedback into product development efforts
- Identify and analyze key customer pain points, translating them into actionable solutions
- Track and optimize customer success metrics to drive retention and long-term partnerships
You May Be a Good Fit If You Have
- 4+ years of relevant experience (e.g., founder, product manager, engagement manager, account executive, customer success manager, etc.).
- Are a strong communicator and relationship builder, capable of managing both internal stakeholders and customer relationships.
- Thrive in cross-functional collaboration, effectively working with teams across Sales, Product, and Engineering.
- Have a bias for action, solving immediate customer challenges while also focusing on scalable, repeatable processes.
- Are customer-obsessed, with a passion for deeply understanding user needs and delivering impactful solutions.
Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
