Job Summary
Headquartered in Cambridge, Massachusetts, Harvard Federal Credit Union (Harvard FCU) is a federally chartered credit union serving a diverse and growing membership base. With over $1.2 billion in assets, Harvard FCU provides personalized banking services to Harvard University affiliates and members across the greater Boston area. The Credit Union offers a full suite of financial products, wealth management services, and robust digital and branch access—anchored by a commitment to financial empowerment and exceptional service.
Harvard FCU is seeking a strategic, service-focused Chief Information Officer (CIO) to lead the alignment of technology, operations, and data capabilities in support of the organization’s growth and member experience goals. This executive will have enterprise-level responsibility for Information Technology, Digital Banking, Deposit Operations, Card Services, Business Applications, and Data Analytics.
This role does not manage the day-to-day operations of these areas. Rather, the CIO provides strategic oversight, ensuring that these functions work in harmony to drive innovation, operational efficiency, and exceptional experiences for both members and employees. The ideal candidate will be a passionate advocate for digital transformation, internal service excellence, and technology-enabled customer experience.
Reporting to the EVP, Chief Operating Officer, with a dotted-line to the President & CEO, the CIO serves as a key member of the Executive Leadership Team.
This is a unique opportunity to shape the technology vision of a mission-driven organization committed to exceptional member service. If you’re a strategic leader passionate about using technology to elevate customer experience and operational performance, we invite you to join our executive team.
Position Description
- Strategic Alignment: Develop and execute a technology strategy that supports Harvard FCU’s vision and ensures seamless coordination across technology, digital, operational, and analytics functions.
- Leadership & Culture: Lead and mentor a high-performing team, fostering a culture of innovation, accountability, and service—where internal teams receive the same care and attentiveness expected by members.
- Oversight & Strategic Direction: Provide strategic direction, development, support, and long-term planning for the teams responsible for: Digital Experience: Guide digital transformation initiatives and fintech partnerships to enhance the member experience and strengthen digital engagement.
- Technology Infrastructure & Security: Oversee cybersecurity, IT governance, infrastructure, hardware, and connectivity to ensure a secure, scalable, and resilient environment.
- Operational Efficiency: Align systems and platforms to improve processes, drive automation, and support outstanding internal service.
- Data & Analytics Enablement: Leverage data and AI tools to support smarter decision-making, personalized service, and proactive risk management.
- Risk, Compliance & Vendor Management: Ensure compliance with regulatory standards, manage vendor relationships, and safeguard technology and data assets
Basic Qualifications
- Bachelor’s degree in Information Technology, Business Administration, or a related field, or four years of equivalent work experience.
- 10+ additional years of leadership experience in financial services technology, IT management, cybersecurity, digital banking, or operations.
Additional Qualifications And Skills
- Master’s degree preferred.
- Proven track record of leading IT strategy, AI implementation, cybersecurity, and digital transformation in financial services.
- Expertise in IT infrastructure, enterprise applications, data analytics, AI governance, and cybersecurity risk management.
- Experience negotiating and managing vendor contracts with core banking providers, fintech partners, and IT service firms.
- Strong understanding of regulatory requirements (NCUA, FFIEC, GLBA, etc.) related to financial services technology.
- Exceptional leadership, communication, and strategic planning skills, with the ability to align technology with business goals.
Working Conditions
Work is performed in an office setting.
Additional Information
Please provide a cover letter with your application.
- Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
- Harvard University is unable to provide work authorization and/or visa sponsorship.
- This position has a 90-day orientation and review period.
Work Format Details
This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
About Us
Harvard FCU is one of the fastest growing credit unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
Harvard FCU: https://harvardfcu.org/
Benefits
We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/benefits-wellbeing ) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Information Technology
Department Office Location
USA - MA - Cambridge
Job Code
384060 IT Manager
Work Format
Hybrid (partially on-site, partially remote)
Sub-Unit
Salary Grade
060
Department
Harvard FCU Senior Management
Union
00 - Non Union, Exempt or Temporary
Time Status
Full-time
Pre-Employment Screening
Credit, Criminal, Education, Identity, Prohibited Parties
Commitment to Equity, Inclusion, and Belonging
Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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