Job Title: Systems Administrator
Business Unit: Administration
Department: IT (355)
Reports to: IT Director
FLSA: Exempt
Classification: Regular Full-time (35 hours)
Grade: 11
Salary Range: $60,000 - $75,000 (commensurate with experience)
Sign-On Bonus: $1,000
Summary Overview
The Systems Administrator will be responsible for providing technical support on laptops, desktops, applications and will provide an atmosphere of ownership of customer issues. The incumbent will maintain servers including windows servers, backup server, exchange server, and web server. The Systems Administrator will be in charge of maintaining network gear.
Essential Functions
Essential Job functions: Duties ___1____ through ___12____are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. [TBD]
- Maintains Network gear to include routers, switches firewall, VPN, WIFI, windows servers, email servers, backup servers and web servers.
- Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Writes and maintains systems infrastructure, procedures, maintains disaster recovery documentation and process documentation.
- Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about software, hardware, systems and infrastructure.
- Be on call in case of an emergency and if needed should show up at the agency nights and/or weekend until the emergency issue is resolved.
- Provides live and on-call support to end-users both on-site and off-site.
- Works closely with other IT staff members to identify and resolve issues and report potential problems to the IT Manager.
- Logs, updates and completes trouble tickets. Also adheres to and enforces all IT related change controls.
- Provide on-call support as required by management.
- Develop and maintain network, system, application and disaster recovery documentation.
- Installs, configures and troubleshoots desktops, laptops and Windows Servers. Also tests and releases software updates/patches for these systems.
- Regular evaluations of IT infrastructure, in order to consult with the IT team to determine hardware and software requirements.
- Assists in monitoring license compliance.
- Runs SAMS reports and helps troubleshooting SAMS errors.
- Provides BSHC new employee IT on-boarding trainings.
COMPETENCIES
- Strong interpersonal and communication skills are required, and candidates must be motivated, self-managed, and have a proven track record of success in similar positions.
- Must be able to interact with all levels of the business hierarchy and associates within all areas of the company, thus showing strong problem solving, analytical, and support skills.
- Must have the ability to work in a team environment and complete projects based on limited and extended time commitments within normal business hours and the flexibility to work the hours necessary to meet time commitments
- Ability to multi-task with the ability to prioritize work assignments to meet deadlines.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical skills.
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee is regularly required to effectively communicate with others.
- The employee is frequently required to stand, walk, use their hands for various tasks, and reach with their arms.
- Ability to lift and move equipment up to 50 pounds.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position, Monday-Friday, 9:00 AM - 5:00 PM.
TRAVEL
This position requires minimal travel.
Required/Preferred Education And Experience
- Experience with various server and client operating systems and network protocols.
- Experience with the Microsoft 365 platform, including Azure, Entra ID, Exchange Online, SharePoint Online, OneDrive, Teams and other virtual meeting platforms.
- Working knowledge of Active Directory Forests, Domains, Trusts, and Sites & Services, Group Policy Configuration and Deployment, DNS and DHCP.
- Proficient in server backup technologies and processes in addition to experience managing redundant systems
- Familiarity with virtualization technologies and cloud services.
- Understanding cybersecurity principles and best practices.
- Experience with VOIP systems.
- Experience with network troubleshooting.
- Proficient with Microsoft SQL Server and IIS
- Bachelor's degree in computer science, Information Technology, or a related field.
- Proven experience as a System Administrator, Network Administrator, or similar role.
- Exposure to AI and related technologies.
Additional Eligibility Qualifications
None required for this position
WORK AUTHORIZATION/SECURITY CLEARANCE
- Must be able to work in the United States
AAP/EEO STATEMENT
Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled - Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role.
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