Job Description: Electronic Health Records (EHR)/Health IT Account System Administrator 4
Position Title: EHR/Health IT Account System Administrator 4
Location: Richmond.VA(Hybrid)
Position Summary:
We are seeking an experienced EHR/Health IT Account System Administrator 4 to support Electronic Health Records (EHR) applications and related infrastructure. The ideal candidate will have strong technical skills, experience with EHR systems, and the ability to manage IT operations efficiently.
Key Responsibilities:
- Manage user accounts (create, change, delete) as requested.
- Identify and mitigate IT risks related to EHR security and infrastructure.
- Apply OS patches, software upgrades, and system configurations regularly.
- Troubleshoot hardware/software issues, diagnose problems, and recover systems.
- Maintain operational and configuration procedures.
- Provide Tier III technical support to various stakeholders.
- Monitor system performance and perform capacity planning.
- Manage inventory and software using Asset Panda.
- Support applications like Keystone Edge, Microsoft OS, MS Office, DocuSign, DEXIS, Adobe, Teams/SharePoint, and VPN access.
Required Skills & Experience:
- 5+ years of experience with Keystone Edge, Microsoft OS, MS Office, DocuSign, Panda, VITA Remote Tools, DEXIS, Adobe, Teams/SharePoint, and VPN.
- 5+ years of experience in user account management and system administration.
- 5+ years of experience troubleshooting hardware/software failures.
- 5+ years of experience applying OS patches, upgrades, and maintaining system procedures.
- Strong problem-solving and communication skills.
Highly Desired Skills:
- Experience with a recognized Electronic Health Record (EHR) System (must be highlighted in the resume if applicable).
