Information Technology Analyst

TieTalent • California, United States, US • 1w ago

About

Salary :

$97,269.64 - $118,231.88 Annually Location :

Santa Barbara, CA Job Type

Full-time Classified Remote Employment:

Flexible/Hybrid Job Number

2025-038-IT-RP Department:

Information Technology Division

I.T. - Enterprise Application Systems Opening Date:

03/24/2025 Closing Date

4/21/2025 5:30 PM Pacific

Description About Us

At the City of Santa Barbara, the best part of our organization is our people. As a City of Santa Barbara employee, you will work in an environment with other motivated individuals who are passionate about their work. We strive to provide employees with the support they need to thrive. The mission of the Information Technology Department is to provide vision and direction to improve City business processes using technology, while maintaining secure and reliable access to information. THE POSITION

The City of Santa Barbara

Information Technology Department

is seeking a knowledgeable and collaborative I nformation Technology Analyst

(Network Analyst)This position is responsible for performing various professional, technical, and analytical duties to support the City's computers, local and wide area network infrastructure, applications, and users. Duties include specifying, configuring, and troubleshooting access control, security cameras, physical and virtual servers, storage area networks, backup and recovery systems, local and wide area network equipment; desktop, laptop, and tablet work stations, applications and other peripheral equipment. This classification may be assigned to departments utilizing equipment and technology specific to business operations where specialized knowledge is required.

EMPLOYMENT STANDARDS Knowledge of

: Microsoft Windows Server, VMware, Microsoft Office, Microsoft Exchange, Microsoft SQL, Microsoft SCCM, anti-virus, anti-spam, and anti-malware software, Internet, remote access, and computer and network utilities, software and applications specific to departmental operations. Access control systems and administration of those systems including permissions, monitoring, troubleshooting, and upgrades. Security camera systems and administration of those systems including permissions, monitoring, troubleshooting, and upgrades. Network equipment (such as switches, routers, and firewalls), servers, storage devices, backup and recovery systems, computer work stations, laptops, and tablets and other peripherals. Principles and business practices of computer systems, networking, data communications, backup, disaster recovery, and disk storage. Windows applications, databases, and related configuration requirements. Basic principles of networks and security. Ability to

:

Prepare clear and logical reports and program documentation. Work independently to meet schedules and time lines; may be required to be available during non-working hours to provide system support and ensure systems are operating optimally.

Specify, install, support and troubleshoot computer systems and applications, including technologies unique to an assigned department. Triage and prioritize issues; assign questions and issues to applicable vendors for resolution. Communicate effectively, both orally and in writing. Train users on applications and technology. Establish and maintain effective working relationships with those contacted in the course of work. Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following: Sitting for long periods of time Operating assigned equipment Maintain effective audio-visual discrimination and perception needed for:

Making observations Communicating with others Reading and writing Operating assigned equipment

Skill to: Installation, support, and troubleshooting of computer systems, networks, applications, including technologies unique to an assigned department. Experience and Training Guidelines

Experience

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Three (3) years of increasingly responsible network administration and applications support experience.

Education And/or Training

Equivalency to a Bachelor's degree from an accredited college or university with major course work in computer science or a related field.

License, Certificate And/or Other Requirements

MCSE and CCNA certifications are desirable SELECTION PROCESS It is important that your application and supplemental questionnaire show all the relevant education, training, and experience you possess which qualifies you for this position. All applications and supplemental questionnaires will be reviewed and the most qualified candidates will be invited to continue in the selection process. Be sure to be thorough in your responses. Statements such as "See application", "Extensive Experience", or "See Resume" are not an acceptable substitute for a completed application and supplemental questionnaire.

The selection process may consist of an application screening, written exam, computer skills exam and/or an oral interview. The successful candidate's employment history will be thoroughly evaluated prior to appointment.

Additional Information Additional Information

There is currently

one (1)

vacancy within the Information Technology Department.

This position follows a 9/80 work schedule and will become hybrid after sufficient onboarding. Hybrid includes some on-site and remote work. Schedules are dependent upon operational needs and are subject to change.

CITY APPLICATION AND RESPONSES TO THE SUPPLEMENTAL QUESTIONNAIRE MUST BE RECEIVED BY 5:30 PM ON MONDAY APRIL 21, 2025. TENTATIVE FIRST ROUND INTERVIEWS WILL TAKE PLACE THE WEEK OF MAY 5, 2025. TENTATIVE SECOND ROUND INTERVIEWS WILL TAKE PLACE THE WEEK OF MAY 12, 2025.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email and spam regularly throughout the recruitment process. You may also log into your governmentjobs.com account to view these emails. Equal Employment Opportunity (EEO)

The City of Santa Barbara is committed to creating a diverse environment and is proud to be an EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, or other factors. We believe in fostering an inclusive work environment where employees feel valued, respected and empowered. THE

SALARY

RANGE

consists of five steps, each representing an increase of approximately five percent.

STEP

INCREASES , through the top salary step, are tied to job performance with annual performance reviews. Employees receive annual performance reviews. THE

FOLLOWING

Benefits

may vary and are subject to collective bargaining:

Note: Part-time employees receive pro-rated benefits, e.g., 50%, 60%, etc. The City is a member of the

Coastal

Housing

Partnership , which offers home loan assistance and rental reductions. A

standard 9/80 schedule

is observed, with most offices closed every other Friday. Flexwork / Telecommuting

is available. Bilingual

pay may be available at a rate of $64 / pay period. Vacation

is accrued at 96 hours / year, increasing with City service. Personal

leave

(32 hours) is provided each July 1st at the start of the fiscal year (pro-rated the first year). Sick

leave

is accrued at the rate of 96 hours / year. Holidays : 12 holidays are observed / year. Paid holiday time is awarded at the employee's applicable schedule, i.e., 9/80, 4/10, etc. Retirement : The City does not participate in Social Security. PERS Miscellaneous Formula: " Classic " members: 2.7% @ 55; City contributes 12.03% and employee contributes 8% of salary. " New " members: 2% @ 62; City contributes employee 12.03% and employee contributes 7.75% of salary.

Insurance

including medical, dental and vision benefits are available under a group plan. Click here for the benefits rate sheet:

General Unit Rate Sheet . Cafeteria

125

Plan : Employees who opt-out of the group insurance coverage or who select employee only coverage may be eligible for a cash pay-out of up to $362.38 / month. Life and AD&D Insurance : City-paid term life insurance and accidental death and dismemberment ($50,000 each) are provided. Employee Assistance Program : A City-paid EAP is available for employees and members of their household. Long-term Disability

Insurance is provided. State Disability Insurance

(SDI) and Paid Family Leave (PFL) is provided. Employee pays 1.1% of salary. For 2025, the anticipated SDI/PFL rate is 1.2% of salary. Deferred Compensation

Savings Plans (457) are available to employees through a deferred compensation program. Uniforms

will be provided by the City to those employees required to wear a uniform. Employee must pay an amount equal to 1.45% of salary toward

Medicare . An equal amount is paid by the City.

01

Describe your experience specifying, installing, troubleshooting, and supporting access control systems. Include a description of the access control systems and where experience was obtained. 02

Describe your experience specifying, installing, troubleshooting, and supporting security camera systems. Include a description of the security camera systems and where experience was obtained. 03

Describe your experience specifying, installing, troubleshooting, and supporting computer systems. Include a description of the computer systems and where experience was obtained. 04

Describe your experience supporting networks. Include a description of the network operating system(s) and version(s) used, and where experience was obtained. 05

Describe your experience specifying, installing, and supporting software applications. Include the name and purpose of each application, and where experience was obtained. Required Question

Nice-to-have skills