Systems Administrator – Atlanta, GA
Compensation: DOE
Employment Type: Full Time
We are a Managed IT Services Provider / Technology Services firm based in the financial district of San Francisco that provides IT managed services, assistance, and Hosted Cloud Services to small business clients. We have served the Bay Area since 1998 and have since expanded our geographic reach to clients around the globe. We strive to deliver perfectly tailored IT solutions and support for our clients and aim to do so with excellent client satisfaction in their daily operations.
The ideal candidate is passionate about delivering exceptional client experiences during technical issues, ensuring prompt resolution, and possesses a solid commitment to client satisfaction. You'll expand your technical knowledge beyond the basics, diving into infrastructure complexities and internal growth opportunities. As our Systems Administrator, you'll excel in customer service, communicate effectively, contribute to our commitment to continuous improvement.
What will you do?
· Work with IT Support staff providing day-to-day on-site and remote support and act as a point of escalation to other staff when needed in Windows Active Directory environments.
· Assist with support technician training.
· Troubleshoot and resolve issues related to operating systems, applications, and networking.
· Guide and assist clients through basic technical instructions and training.
· Document ticket resolutions and contribute to knowledge base maintenance.
· Setting up, configuring, and troubleshooting servers, printers, scanners, computers, and other network devices.
· Assist with employee onboarding and offboarding, including setting up user accounts, workstations, and email.
· Assist in the administration of servers, networks, VoIP, and other critical IT infrastructure.
· Help manage user accounts, permissions, and access control in Active Directory, Office 365, or other identity management systems.
· Assist with backups and disaster recovery procedures to ensure business continuity.
· Monitor system alerts, responding to, and escalating issues when necessary.
· Assist with patch management and software updates and deployments.
· Participate in network monitoring and troubleshooting, including resolving issues related to LAN, VPN, and Wi-Fi connectivity.
· Collaborate with senior team on system optimizations and infrastructure improvements.
· Maintain internal documentation for client hardware, software, and network technology.
· Assist senior team with Data Center, Server Room maintenance tasks, network equipment, server installation, cabling assistance and other delegated tasks as needed.
· Able to lift 50lbs, bend, stand, walk, kneel and sit in many situations during equipment installations.
· Demonstrate flexibility for local and occasional out-of-state travel, including non-standard working hours when needed.
Skills & Experience:
· 3-4 years of experience in technical troubleshooting.
· Strong experience with Windows 10, Windows Server 2012 R2 – 2022, Office 365 administration, and other system administration tasks.
· Have exceptional customer service skills and client-facing customer relations experience in any industry.
· Strong troubleshooting skills.
· Competent in IT Security best practices and tools.
· Ability to work both independently and as part of a team.
· Excellent organization and documentation skills.
· Maintain composure and clarity in challenging situations.
Desirable Qualifications:
· Associate or Bachelor's degree in Computer Information Systems or a related field
· Technical certifications from CompTIA, Microsoft, (ISC)2, etc.
· Experience with virtualization technologies (Hyper-V, Proxmox)
· Experience with Azure
If you have the above skills to participate as a team member, we would like to hear from you. Please reply with a brief cover letter describing how your experience in IT fit with our expectations along with your resume in PDF format.
