Job Description:
The High-Risk Mitigation Team handles complex and or escalated situations involving fraudulent activity, account closure, funds disbursement, executive and regulatory complaints, etc.. The incumbent may perform secondary reviews of other analysts work to mitigate risk and reduce client impact.
Enterprise Description:
Handles complex products and/or escalated customer situations regarding possible fraudulent activity. The incumbent may complete inbound and outbound calls and take appropriate action based on complex transaction characteristics or suspicious documentation. The incumbent may perform functions related to research and resolution of fraudulent activity and service support. Decisions are made based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools. The incumbent may need to make decisions under exception conditions and proactively identify and escalate concerns/issues with a sense of urgency. Delivers practical, innovative solutions while focusing on retention and re-establishing customers confidence. Responsible for mentoring and assisting associates with moderately complex research and analysis of account/relationship activity to assess levels of risk and fraud type. Typically reports to an Operations Manager.
Required:
- 1 year current production experience in Fraud Detection Operations
- Must be flexible and adapt quickly to change
- Strong personal ownership and follow through skills
- Excellent written and oral communication skills
- Ability to effectively communicate to all levels of Senior/Executive Leadership
- Innovative mindset with the ability to challenge the status quo
Desired:
- Self-Starter/Self Motivated
- Team collaborator
- Fast Learner
- Builds and maintains relationships
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
