Position: Network Engineer
Position Location: Phoenix, AZ
Days of the week: M-F in office 5 days/week
Working Hours (Flexible): 8-5pm
OT: possibility of OT and weekends with approval
Travel: Southern AZ and Central AZ traveling to branches and back office
Intended length of Assignment: 6 months to hire
Contract to hire W2
Industry background: Technical
Team Dynamic:
Roles and Responsibilities:
- Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
- Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
- Engages and assists vendors for technology implementations and resolving issues.
- Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.
- Resolves incidents and fulfills requests in accordance with knowledge documentation.
- Serves as a mentor while coaching team members and leading knowledge sharing initiatives.
Must Have Technical Skills:
- Network Hardware and cabling
- End user support
- Remote Desktop
- Ticketing Software/ITSM (IT Service Management Software)
- Network Rack & Stack
- Cabling/Terminating/Tracing/Testing
- Ergonomics/Able to lift 50 lbs
Flex Skills/Nice to Have:'
- Customer Service
- Amiable personality
- Written and verbal communication skills
- Professional conduct/appearance
Soft Skills:
Education/Certifications:
- CompTIA
- Experience more important than specialized education
Interview Process: 2 Rounds/Teams or In Person
1 with Coordinators and Managers
2 with Regional Manager
