ABC Title
Job Description – Public Tag Agent
FLSA Status: Non-Exempt
Summary
Under general supervision, an ABC Title Public Tag Agent is responsible for providing general office support with a variety of clerical activities and technical tasks related to motor vehicle transactions and tax collection.
Essential Functions
- Follow standard protocol for all State regulations regarding vehicular transactions, such as:
- Process motor vehicle titles and registrations
- Issue Driver's Licenses and State ID's
- Receive payments of titles and vehicle registrations
- Accept tax payments and file appropriate documentation
- Greeting, directing and assisting customers that come into the office.
- Prepare documents related to motor vehicle titles and registrations
- Enter and retrieve information from computer, answer multi-line phone system, and following up with phone calls to customers when necessary.
- Occasionally involved in daily cash out process, daily shipping process, scanning and saving all motor vehicle records to the computer.
Competencies
- Technical Capacity — computer, database and spreadsheet proficient. Must be highly capable to learn and use a computer program quickly, efficiently and consistently (to be trained).
- Should assess own strengths and weaknesses, pursue training and development opportunities and strive to continuously build knowledge and skills
- Ethical Standards — treat others with respect, work with integrity and uphold organizational values.
- Thoroughness — great attention to detail is critical, as this is a State monitored business.
- Collaboration Skills — must work well with others as part of a team.
- Communication Proficiency, both orally and written.
- Professional appearance, attitude and telephone manner is essential.
- Flexibility — must be able to multitask, prioritize and reprioritize when necessary.
- Punctuality & Attendance — must arrive promptly before the start of shift, have reliable transportation, and be in communication early if there is any problem.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
This is largely a sedentary role; however, the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by their job include close vision, distance vision and the ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are varying schedules. The office hours are Monday – Friday 9am – 5pm and Saturday 9am – 2pm.
Travel
No outside travel is required for this position, but occasional travel between ABC Title locations may be requested; mileage reimbursed.
Required Education and Experience
- High school diploma.
- One year of office experience.
Preferred Education and Experience
At least one year of banking, DMV, automotive registration or motor vehicle title experience is advantageous.
Additional Eligibility Qualifications
None required for this position.
Work Authorization/Security Clearance (if applicable)
Background check and fingerprints by Louisiana State Police
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
