MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.
Assist in the maintenance, building, programming, testing, and implementing the MCCNO’s facility network/backbone to ensure proper function.
- Oversee the day- to- day operations of facility wired and wireless networks.
- Collaborate with field staff to troubleshoot network issues as they arise.
- Recommend and work in conjunction with third party consultants for networking initiatives.
- Assist in maintaining full infrastructure as-built documentation and modify as needed.
- Evaluate new network technologies and make recommendations regarding integration of these technologies into existing network.
Assist in coordination of all activities relative to short term and long term network plans as well as the development and operation of the MCCNO infrastructure and core.
- Monitor technology trends to ensure that services meet industry standards and determine modifications and improvements where necessary.
Perform troubleshooting by diagnosing and resolving complex network problems/failures; determine root cause and mitigation/remediation efforts to avoid problem recurrence.
- Serve as the subject matter expert for all core network-related issues and outages, including day-to-day support and proactive maintenance of network and security.
- Interact with carriers and other third-party vendors as needed for remediation.
- Work with other staff, vendors, contractors, business partners, and other IT groups to problem-solve and coordinate network functions of all departments to ensure that operating requirements of the MCCNO are accomplished in an efficient manner.
Coordinate with other network personnel to ensure that network needs are considered for ancillary functions.
- Ensure connectivity to off-site storage and archives.
- Assist in coordinating the development and implementation of the disaster recovery plan.
- Support the development and implementation of strategies to maintain network functions at alternate locations in the event of a disaster.
Other Qualifications
- In-depth knowledge of LAN/WAN network topologies and deployment methodologies.
- Proficiency with system automation with YMAL, Python, BASH, PowerShell, and Ansible.
- Proven experience in supporting, monitoring, and updating routers, switches, firewalls, etc.
- Basic to intermediate proficiency of Linux systems.
- Working knowledge of HPE/Aruba Core and Edge environments.
- Familiarity with VoIP phone systems, including installation, configuration, and troubleshooting.
- Comprehensive knowledge of DNS, DHCP, TCP/IP and other common Internet and intranet concepts.
- Knowledge of industry change management best practices.
