DescriptionSolve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.
A BS or MS in Computer Science, or equivalent. Identifies and implements complex solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Identifies and implements complex solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 8+ years experience of running large scale customer facing web services.
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ResponsibilitiesWe are looking for a strong Site Reliability Developer (SRD) who will help ensure the availability of our Cloud services 24x7x365. The SRD will have a pulse on Oracle’s SaaS services at all times and be directly accountable for the monitoring, inspecting, troubleshooting and resolution of service issues while continuously working with engineering partners to improve telemetry and automation. Your goal is to improve availability by reducing time to mitigate, ensure we are measuring the right things, and automating tasks that impact development velocity, availability or productivity.
You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues. Technically, you will understand the full stack of the services you support (Network to Application) and are able to dig deep into the service to determine how to best mitigate customer impact. Further, you will drive improvements through the development of tools and engage partner teams to drive down incident counts, reduce severity of events and minimize Time to Mitigate. You will help create a “Site Up” culture across all Oracle Cloud teams. We will look to the SRD to continually review and enhance systems, methods and applications to enable the delivery of a positive customer experience to highly acclaimed hosted products such as Oracle Fusion, Oracle Service Cloud, Oracle CRM and more.
As a member of the Oracle Cloud Service Center team, you will be surrounded by “willing to help” individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.
Responsibilities:
- You will be part of a team that will cover a 24x7 rotation monitoring and responding to critical service issues for Oracle's top tier customers. Your curiosity will enable you to find new opportunities to enhance the team and tooling capabilities while your development skillset allows you to implement them.
- The goal of an SRD is to maximize service availability. During peace time, the SRD works to maximize the time between service impacting events through continuous inspection and hardening of the service. During crisis time, the SRD works to minimize the impact to our service.
- You identify opportunities to harden our service in areas such as monitoring coverage enhancements and identifying triggers in our monitoring signal that require action (actionable events).
- You continue to enhance our standard operating procedure (SOP) coverage, creating documented responses to alerts, automating such responses and finally – automate the entire process by linking responses directly to actionable events
- During the most critical service impacting events, you join as Incident Commander and direct SME resources to drive service mitigation. You control all aspects of the event, from resolution strategy to communications and timekeeping.
- Communicate with professionalism and precision to internal and external customers during high priority situations – both written and spoken.
- You never leave our services at risk. After a service impacting event, you participate as a driving force in Post Mortems and Critical Repair Items
- Participate in the technological analysis related to the multiple Oracle applications operational and internal tools.
- Identify and deploy durable solutions to the different complex challenges related to the Oracle Cloud Applications.
- Assist in the training and development of more junior team members.
Knowledge, Skills, Abilities, and Background
- Able to work as part of a shift in a 24x7x365 operations team. Must be willing to work non-standard work shift (though primary shift is daytime) including evenings, holidays and weekends.
- College diploma or university degree in the field of computer science or equivalent or 5+ years equivalent work experience in infrastructure, systems, engineering or development environment.
- Excellence in verbal and written communication. Ability to communicate with all levels (both technical and management) during critical events.
- Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.
- Demonstrable experience in one or more scripting/programming languages: Powershell, Python, Bash, Java, Ruby, etc.
- Experience installing, configuring, and maintaining Linux, Linux services, and Linux networking
- Configuration and maintenance of applications such as Apache Webserver, Apache Tomcat, Weblogic, Memcached, Squid, MySQL, MS SQL, NFS, DHCP, NTP, SSH, DNS, SALT, Puppet, Git, SVN, API & CLI, Jenkins, mcollective
- Hardware and Software Load Balancing, basic knowledge of firewall and networking architecture.
- Knowledge of JIRA, Confluence, Oracle RAC, Oracle Database, Oracle WebLogic Server, Oracle Business Intelligence, Windows server, Oracle Linux or RedHat Linux, ZFS Appliance, SQL Developer, SQL Plus, application integration,
- Containerization using docker, podman or lxc
- Orchestration using tools such as SALT, puppet, chef, K8s, nomad
- Good interpersonal skills with ability to present ideas in business-friendly and user-friendly language. Team oriented.
- Highly self motivated and directed with keen attention to detail.
- Proven analytical and problem-solving skills with strong customer service orientation.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- United States Citizen capable of supporting Secure Cloud services.
Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.
A BS or MS in Computer Science, or equivalent. Identifies and implements complex solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Identifies and implements complex solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 8+ years experience of running large scale customer facing web services.
