This position is responsible to the Infrastructure Manager to ensure the primary and backup datacenter and remote locations are always available with a high quality of service, analyze and implement new infrastructure projects and serve as a technical expert in various areas of technology. This position will ensure compliance with change control processes, adherence to standards, and develop required documentation. This position will participate in system maintenance activities and contribute to the optimization and performance of the enterprise infrastructure.
Responsibilities Include:
- Working knowledge of Information and Cyber Security, and the ability to apply those concepts into the working environment.
- Ability to undertake and implement projects for new platforms, new systems and new software by working with vendors, internal and external parties with minimal direction and with excellent communication.
- Ability to read technical documentation, perform analyses and translate into physical actions.
- Ability to identify gaps in redundancy or disaster recovery, and make recommendations to address those gaps
- Ability to perform security mitigation and remediation
- Work closely with IT staff to configure, support, and maintain servers, routers, switches, network appliances, VoIP equipment, other communications devices and applications.
- Ensures enterprise wide scalability and performance.
- Identifies, diagnoses, and resolves network, hardware and software problems.
- Creates and maintains comprehensive network documentation.
- Implementation of test plans, migration plans, and delivery plans.
- Responsible for ongoing support of configuration and layout of Enterprise
- Develop documentation of designs and policies associated with networks.
- Constant review and refinement of enterprise backup and disaster recovery solutions.
- Provide technical assistance to end-users in resolving day-to-day systems or business problems.
- Research, review, evaluate and install application software. May assist with the coordination and development of staff training materials.
- Coordinate system migrations, upgrades or implementations with staff; provide written documentation of activity procedures.
- Prepare documentation for on-going support of installed systems and infrastructure.
- Develop an action plan to preempt network, communications and equipment problems and ensure disaster recovery.
- Complete Computer Service Requests (CSR’s) and projects as assigned.
- Interface with users regarding questions and requests related to the Information Technology Department.
- Track pending work or problems to completion, maintain contact with involved parties by supplying relevant information and status, and perform follow-up
- Perform other duties as assigned
Qualifications:
Required Education: Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field.
Possessing IT certifications such as CompTIA A+, CompTIA Network+, or other relevant industry-recognized credentials is preferred.
Experience:
- 10 – 15 years experience in the Information Technology field to include experience with IT security, systems, hardware, software.
- 5 – 7 years experience in the Financial Services Industry.
- 5 – 7 years in Microsoft Active Directory domain environment, Server management, Virtualization
- 5 – 7 years working with WANs, LANS, VoIP, DLP, IPS, MPLS Networks, routers, switches and firewalls.
- Previous project management experience is desirable.
Knowledge, Skills and Abilities:
- Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
- Excellent technical skills, demonstrating proficiency in relevant IT systems, software, and tools essential for the role.
- Strong communication skills, demonstrating the ability to clearly convey information. The ability to effectively communicate with team members, co-workers, and stakeholders ideas in both technical and user-friendly language.
- The ability to work both independently and in a team-oriented, collaborative environment.
- Proven analytical and problem solving abilities.
- Must be able to learn, understand, and apply new technologies.
- Highly motivated with a keen attention to detail.
- Strong customer service skills
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
