Job Details
Level
Experienced
Job Location
Fort Eustis VA - Newport News, VA
Position Type
Full Time
Education Level
Bachelor's Degree
Travel Percentage
Occasionally
Job Shift
Day
Job Category
Professional Services
Description
Job Summary
The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide. BMA is looking for candidates to provide Automation Technical Support (ATS) for mission related network components, computers, Software (SW), Video Teleconferencing (VTC) equipment, projectors, wiring, network equipment/SW, switches, Configuration Management (CM), servers, virtual environments and infrastructure, applications, and associated communications equipment.
Clearance Requirements
There is a Secret Security clearance requirement for this position.
Responsibilities
- Support Trouble Calls by responding within 30 minutes when the network, mission production application, or server nodes/equipment is inoperable and within 1 hour for other problems.
- Implement system modifications, which includes add-ons, changes, deletions and/or reconfiguration.
- Perform account management for the mission systems to include establishing and maintaining user accounts.
- Perform analysis, design, and troubleshooting of automated information systems including Microsoft® Windows environment.
- Update laptop/desktops to latest versions (i.e., Windows 10 version 1909)
- Perform ad-hoc, incremental, daily, weekly and as requested system backups and restoration of system interfaces and operation systems on each mission file server.
- Provide restoration of systems interfaces, applications, databases, files, and operating systems.
- Provide baseline system maintenance, which entails wiring, cables, connectors, monitoring devices, servers, hosts, and all other components related to the system based on receiving system PRs and trouble calls.
- Troubleshoot existing or potential problems related to baseline systems, identifying particular hardware or software device issues.
- Revise and maintain current systems documentation, standard operating procedures, and continuity books.
- Provide support for new mission servers, hardware and software programs as they are introduced into ATSC overall mission requirements.
- Provide support for legacy Army Training Information Architecture (ATIA), Learning Management Systems, and ATIS instances, and new software/hardware supported by ATSC.
Qualifications
- U.S. Citizen
- Bachelors’ degree
- Secret Security Clearance
- Minimum of 4 years’ experience executing IT service and infrastructure support with experience providing Windows Server and Print Server support.
- Security+ Certification
Benefits
BMA is a service-disabled veteran-owned small business (SDVOSB) company headquartered in Leavenworth KS has been in business since 2008. A Career with our team at BMA offers excellent opportunities for growth with one of America’s finest SDVOSB organizations.
- Competitive salary
- Medical, dental, vision, life, and disability insurances
- Matched 401(k) retirement savings plan
- Profit Sharing
- Paid time off (PTO)
- Tuition reimbursement
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP & EEO Statement
Beshenich Muir & Associates, LLC (BMA) is an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable Federal, State, or Local Law.
