JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:
https://www.myworkday.com/mohegan/d/inst/1$9925/9925$5067.htmld
Primary Duties and Responsibilities: includes but not limited to:
- Is a top-level technical contributor with advanced knowledge Data, Voice, Video, CATV and wireless networks, Cyber Security, Data Center technologies, Load Balancers, and Wide Area Network communication strategies
- Build standard configurations, templates, as-built documents and procedures to facilitate troubleshooting and provide knowledge transfer
- Maintain and establish network and device monitors to provide proactive alerts for assessing and making recommendations for improvement
- Diagnose and resolve complex technology, communication, application and performance issues using a variety of tools
- Ensure the enterprise environment is secure and the appropriate recovery and redundancy issues are addressed
- Participate in efforts responsible for the technical architecture and makes recommendations related to Data, Voice, Video, CATV and wireless networks, Cyber Security, Data Center Architectures, Load Balancers, and Wide Area Network communication strategies
- Author, review and maintain network technical documentation and library of functional specifications.
- Act as an internal consultant and mentor, providing technical guidance to junior staff
- Ensure Service Levels or Objectives are met or exceeded
- Design: Work with management, peers and vendors to design and implement hardware/software configurations, logical models, operational management models, and business continuity plans for systems under management
- Support: Work with management, peers and vendors to provide ongoing monitoring, performance tuning, implementation, and root cause analysis for systems under management
- Technical Writing: Creation and maintenance of troubleshooting and operational documentation for all systems under management. Authors and peer-reviews knowledgebase articles documenting fault root causes and their respective resolutions
- Training: Provide and receive cross-discipline training in order to ensure maximum availability of systems under management
- Communications: Communicate effectively verbally, and in written form. Carries and responds to off-hours communications device, in order to provide 24x7 support for systems under management.
- Continuous Improvement: Actively pursues opportunities, as an individual and as part of a group, to improve knowledge, tools and processes for systems under management
Secondary Duties and Responsibilities:
- Responsible for maintaining and enforcing confidentiality and privacy rules pursuant to all applicable regulations
- Participate in and complies with the Mohegan Gaming & Entertainment Change Management process and methodology
- Promote superior customer service
- Perform other duties as assigned
- Provides on-call 24/7 production support for designated systems
Minimum Education and Qualifications:
- Bachelors’ Degree in Computer Science, Engineering, or related field, and five years of experience as a Network Administrator providing support of enterprise communications infrastructure for a corporation of at least 3,000 employees.
- Demonstrated technical knowledge of local, wide area, enterprise networking and communications, major transport technologies and routing protocols, including OSPF and BGP
- Experience configuring routers, switches, firewalls and load balancers
- Experience in using diagnostic tools, protocol analyzers, SNMP and RMON based management software.
- Experience in reading, analyzing and interpreting documents and technical procedures
- Experience in authoring network designs including topologies, logical and physical communication strategies and protocol maps
- Working knowledge of Juniper, Cisco, Palo Alto, Fortinet, A10 and ruckus networking devices preferred
- CCNP, CCIE certifications preferred
- Intermediate knowledge of Microsoft Visio and other design and documentation tools
- Excellent written and verbal communication skills
- Excellent troubleshooting and diagnostic capabilities
- Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions
Competencies: Incumbent will master the following competencies while in this position:
- Intermediate to Expert knowledge of Data, Voice, Video, CATV and wireless networks, Cyber Security, Data Center Architectures, Load Balancers, and Wide Area Network communication strategies
- Knowledge of appropriate regulatory requirements that pertain to area of responsibility and ensuring processes meet the intent of regulatory statues
- Excel at process improvement and root cause analysis
- Knowledge of the Control Objectives for Information and related Technology (COBIT) and the Information Technology Infrastructure Library (ITIL)
Training Requirements:
- Appropriate MGE regulations
- MGE corporate and department policies and procedures
- MGE project management process and methodology
- MGE timesheet categories and guidelines
- MGE technical architecture and standards
Physical Demands and Work Environment:
- Must be able to lift 30 pounds.
- Requires occasional off-shift work, including late night and early morning hours.
- Ability to travel to remote locations up to 25%.
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. MGE reserves the right to make changes in the above job description whenever necessary.
Work Shift:
Any (United States of America)Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
