POSITION SUMMARY
As an Onsite Network Engineer, you will provide onsite support services via regular
scheduled proactive visits to your assigned clients in the Washington DC metropolitan
area. You will ensure the smooth operation of the client environment and address any
escalated issues. You will work closely with clients to ensure their network infrastructure is
running smoothly and efficiently, and that system changes are documented promptly. You
will take a hands-on approach to troubleshoot and resolve network issues onsite. You will
contribute to project teams for your clients and others, designing and implementing
solutions that enable our clients to meet their business objectives.
In this role you will report to the Manager of Engineering Services but operate with
minimal supervision. When you are faced with a new challenge, you will be able to rely on
the expertise of your colleagues for technical advice and support. You will also participate
in a regular On Call rotation, providing emergency support to clients outside of normal
business hours. Engineers at Optimal often work together on projects to leverage
individual expertise and to learn new skills (from design and build of new servers or
systems to deploying new networks for office moves).
Location: Onsite at client sites (DC, Maryland, Virginia (DMV) area)
Scheduled Weekly Hours: 40 (Full-Time)
Travel Required: Location dependent
Responsibilities
- Quickly and accurately identifying client needs and seeing the appropriate solution through from design to completion and documentation.
- Serving as an expert resource to our clients, and to our internal staff for various tasks and projects.
- Mastering a wide range of network environments and continuing to expand your skillset as the technology landscape evolves.
- Assist IT Strategic Consultants in driving project deliverables and outcomes.
- Performs miscellaneous job-related duties as assigned.
Reporting Relationship
Reports to: Manager of Engineering Services
This role has zero (0) direct report positions.
Attributes
To be successful in this position employee's will have the following attributes
- Technically Savvy. You are passionate about technology and how it can be leveraged; you are always looking to learn more about technologies and how to use and support them.
- Collaborative. You readily share information and understand that due to working with a variety of clients in different kinds of technological environments, you need to document client issues, needs, and records of work. You also know how to bring the right internal resources together to drive results for your clients.
- Organized. You have developed time management skills; you have the ability to work and deliver assigned tasks to identified deadlines; you document your work.
- Team player. You have a proven track record for getting results by building strong relationships and partnerships, both with outside clients and internal staff. You promote accountability, foster trust, and are responsive to concerns or questions.
- Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in Excel.
- Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
Skills, Qualifications and Experience
Skills
Mandatory
- Strong knowledge of customer service practices and procedure
- Strong interpersonal and communication skills, able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
- Strong troubleshooting, problem solving and diagnostic skills
- Demonstrated in-depth experience deploying, supporting, maintaining, and administering:
- Microsoft Windows Desktop Operating systems
- Microsoft Windows Server products (2016, 2019, 2022)
- Hypervisor technologies (Hyper-V, VMware)
- Microsoft Azure Cloud based services (IaaS virtual computing, storage, and networking)
- Microsoft collaboration and productivity tools Microsoft 365
- Other key IT systems / technologies critical to business operations
- Practical experience in networking support including firewalls, switches, routers etc. (preferred exposure to SonicWall, Meraki, Cisco and Dell)
Desirable
- Exposure to and experience supporting Linux based operating systems
- Experience with Device Management software (Microsoft preferred: Intune, AutoPilot)
Qualifications
Mandatory
- BA/BS in Information Technology or Business disciplines
- CompTIA Network+
- One or more of CompTIA Cloud+ / CompTIA Security+
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- VMware Certified Technical Associate (VCTA)
Desirable
- ITIL v4 Foundations Certification
- Microsoft Certified: Azure Administrator Associate
- VMware Certified Professional (VCP)
- SonicWall Network Security Administrator (SNSA)
Experience
- 3+ years of relevant experience.
- Consulting experience (preferred)
- Proven customer service and problem-solving skills. Excellent at communicating in a way that makes sense to non-technical people (face-to-face and written).
- Hands-on knowledge of Microsoft Windows Server products 2016, 2019, 2022, Exchange, Office365, backup systems, email systems, virus protection, desktop operating systems, document management systems, and similar technologies critical to business operations.
- Theoretical and practical knowledge of IP protocols, firewalls, and routers.
- Experience configuring, installing, and troubleshooting routers, firewalls, and switches.
- Experience with Azure, SonicWALL, Citrix.
- Ability to provide onsite or remote guidance to clients in the Washington DC area.
What We Offer
- You won’t have to leave us to get ahead. Our high performers stick with us and grow with us. We’re good at what we do. We have fun, and we are fun.
- You play a key role in helping others succeed, and you get to see the daily impact and importance of your work. You aren’t a cog in the wheel – you matter.
- As you spend time with us, you will quickly see that we live by our core values. Tell the Truth, Do the Right Thing, Everyone Benefits
- We offer a competitive salary and benefits, including medical, dental, vision, and life insurance, 15 days of PTO annually, tuition reimbursement, and more.
About Optimal Networks
Founded in 1991, Optimal Networks, Inc. is a values-based consulting organization that helps small and mid-sized law firms, associations, and businesses solve problems by way of thoughtful technology guidance and white-glove service.
Last year, our Founder & CEO literally wrote the book on strategic legal technology, which you can learn more about here. https://www.modernlawfirmbook.com/
With nearly 20 workplace excellence awards under our belts and a top ethics award to boot, we take our people and our environment to heart. Take a look at the Scrapbook page on our website and listen to this podcast with our Founder & CEO to see (and hear) what we mean.
https://www.optimalnetworks.com/2009/11/07/1109-optimal-networks-wins-top-ethics-award/
https://www.optimalnetworks.com/company/scrapbook/
https://theteamworkadvantage.transistor.fm/episodes/heinan-landa-the-power-of-strong-organizational-core-values
It boils down to this: a team that is happy and engaged is going to provide its clients with the absolute highest level of service. We’re about helping people in the best possible way and delivering the kind of support that our competitors wish they could match.
Join us?
