Position Summary
The Network System Administrator is responsible for ensuring the stable operation of computer hardware, software systems and network infrastructure, to include routers, switches, servers, VOIP telephony and any other technology required. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all systems.
Essential Job Duties
- Identify, prioritize, and resolve reported problems including voice, data, account administration, email, desktop, and server hardware/software, including application issues,
- Provide support and maintenance of network hardware and software, analyze problems, and monitor networks to ensure their availability to system users,
- Administer and maintain corporate critical systems, including email, disk subsystems and affiliated servers and systems. Responsible for maintaining and deploying systems via automated methods,
- Research, resolve, and respond to escalated issues/problems received via email, telephone, or, and provide support on systems,
- Document, maintain, upgrade and or replace hardware and software systems,
- Manages firewalls for the organization, to include configuration of hardware and policies to allow for minimal exposure of the internal network to external sources,
- Manages network layer security to include the inspection of packets on all 7 layers,
- Management of VLAN's and routes,
- Management of the wired and wireless network devices,
- Use Network monitoring tools to monitor network devices and health,
- Maintain, analyze, troubleshoot, and repair server systems, hardware and computer peripherals as needed. Document, track, and monitor the problem to ensure timely resolution,
- Manage and maintain company backup and recovery systems,
- Support and maintain user account information including rights, security, and systems groups. Provide end user training where required,
- Install and troubleshoot personal computers, servers, and software on LAN/WAN,
- Monitor performance and maintain file security of Local Area Network,
- Provide remote telephone support to users at remote locations,
- Advise and assist local IT consultants in solving issues for the programs,
- Maintain network printers,
- Perform systems backup and organize off-site storage necessary for recovery processes, and coordinate development of recovery procedures,
- Maintain library of updates, software media, licenses, and manuals,
- Assist the Network Team with strategic, tactical and disaster recovery planning,
- May travel for work related duties,
- Assist with special projects and other duties as assigned.
Minimum Education, Training and Experience
- High School Diploma or equivalent required, Bachelors’ Degree preferred,
- Strong Active Directory and Windows experience,
- Proficient with Storage concepts, technologies, and flavors (generally SAN or NAS),
- Proficient with setting up/building, installing, and maintaining trust in Active Directory,
- 5 years of experience in MS Active Directory Administration and Design, preferred,
- Experience deploying and supporting MS Windows Server and Active Directory in an enterprise environment,
- Working knowledge on virtualized environment,
- Cloud Services (Office 365) experience preferred,
- Customer service skills, especially on the telephone,
- Excellent Infrastructure Troubleshooting skills,
- Technical skills to include:
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- WatchGuard Firewall,
- Enterasys/Netgear Switches,
- Microsoft Exchange Server,
- Microsoft SQL Server Administration,
- Microsoft SharePoint Services,
- HA/Load balancing for Windows Server and SQL Server.
What's in it for you?
As well as gain an opportunity to make an exceptional difference in kids' lives, AMIkids offers a comprehensive benefits package including:
- Growth opportunities – we pride ourselves on developing our leaders from within
- Health Benefits – Medical, Dental, Vision, & Prescription Drug plan options; Health Spending Account, Company paid Life Insurance and AD&D
- PTO & Paid Holidays
- Wellness Benefits – EAP, Health Coaching, Stress Management Programs, etc.
- Employer Funded Pension Plan, Voluntary 403(B) Retirement Plan, Student Loan Forgiveness Program
- Pet Insurance, World Travel Assistance, Car Rental discounts, Gym Membership discounts, and more.
