The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements.
The Systems Engineer will ensure the stability, integrity and performance of voice, data, and wireless data based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting a.nd optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline in order to effectively and efficiently maintain focus while successfully managing multiple parallel projects and activities.
Essential Functions - Systems Engineer ll
Able to work as a Subject Matter Expert in duties of a Systems Engineer I, plus the following:
Direct and coordinate the efforts of lower-level Engineers within the workgroup.
Function as the SME in one or more areas and serves as final point of escalation in the company.
"Subject Matter Expert" is defined as being the last and final point of resolution and technical escalation for a technology or trouble issue.
Minimum Qualifications
College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on
a year-for-year basis. Systems Engineer I: 3 years of experience leading to the ability to work independently in the following areas:
- information processing principles, practices and demonstrated ingenuity in performing troubleshooting and root cause analysis of complex cross-functional problems.
- fundamental IP, routing and switching concepts.
- system administration.
- Familiarity with a broad cross section of IP based systems and networking technologies.
- ordering, provisioning, turn up and troubleshooting of telecommunicati ons circuits from CPE access lines to enterprise and core class lines (Metro-E, DS-3, OC-x etc.)
- theoretical knowledge and extensive.hands on experience configuring,troubleshooti ng, optimizing and managing a relevant mix of following software, hardware, protocols and technologies:
- Core and enterprise-clas·s routers, switches, network security appliances, WAN accelerators, and intelligent port aggregators and taps.
- Access technologies, including·dial, xDSL, TDM and carrier Ethernet.
- Switching.
- Routing.
- MPLS .
- VPN and firewall technologies.
- Wireless data network technologies and infrastructure.
- Network services and user ma·nagement applications (i.e. DNS, LDAP, email, RADIUS, etc.)
- Extensive experience with scriptirig and automating execution of configuration and data collection tasks, utilizing tools (Exped,RANCID, SNMP, etc.), shells (Bourne, bash, l<orn, etc.), and languages (Perl, PHP, Python, etc.).
Previous experience in Carrier and Service Provider organizations is strongly preferred.
Relevant education could be substituted for the experience requirement on a year-for-year basis.
Preferred Qualification: CCNA or equivalent
