Job title: Technical product Support Analyst-
Location: Philadelphia PA
Duration: 12 months
The ideal candidate has a strong 3-5 years of experience in Linux System Administration background along with scripting experience (BASH, Python, Pearl, etc.). Operations experience is also a plus.
VLANS, firewall setup bw 2 companies
Tools: Puppet configuration(automation deployment tool), GIT Version control
Perl, Python, Java
On-call responsibility
They should understand operational support
Responsibilities:
·Day-to-day 24x7 support of the IP based video solution provided to our customers
·Work with engineering teams on more efficient ways to automate and operate our infrastructure
·Development and maintain a capacity model for our growing Cloud architecture
·Participate in the ground up design and planning for all future products and services for Comcast’s IP Video platform
·Troubleshooting errors with proprietary and open source applications in production and pre-production environments
·Troubleshoot infrastructure and network issues as possible causes of poor service performance
·Investigate potential problems (Splunk log diving, reproducing issues, bug writing and tracking) and simple network traces and troubleshooting
·Identifying, implementing, and documenting of technical SOPs for maintenance tasks
·Monitor the health and status of systems under your management
·Ability to create and maintain policies, standards and overall system documentation
·Respond to alerts, including those escalated to you by our Product Support team
·Contribute in writing and in person to root case analysis meetings as part of process improvement.
·Support code deployments into Production environments
·Work closely with peer teams to deliver high availability and optimum performance for critical “internal customers” -- video and metadata engineering, Business and Product
·Provide occasional, scheduled 24/7 escalation support as part of an on-call team
·Occasional day and over-night travel for training and cross-team meetings
Here are some of the specific datatypes, tools, and technologies used in our architecture:
·Python
·Javascript
·Puppet
·Json
·Git
·Centos
·Couchbase
·Splunk
·Op5
Skills & Requirements
·Experience with Couchase, Apache Wed Services, Video transcoding, Video stream package management, and DRM technologies
·Experience in troubleshooting complex technical issues
·Experience with a scripting language (e.g. Python, Perl or Bash)