Candidates must be located in the Colorado Springs or Denver, Colorado area.

Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.

Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values –

Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
Be Authentic - By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: The AWS Infrastructure Engineer will oversee and manage the organization’s AWS environment, ensuring optimal performance, security, and cost efficiency. This role is responsible for implementing and maintaining best practices in governance, identity and access management (IAM), Single Sign-On (SSO), and secure connectivity solutions. The AWS Infrastructure Engineer will also drive infrastructure automation using Infrastructure as Code (IaC), enhance business continuity and disaster recovery capabilities, and manage critical incident response processes. Collaborating closely with cross-functional teams, this role ensures the AWS ecosystem supports organizational objectives while maintaining compliance with industry standards and regulatory requirements.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage and maintain the organization’s AWS infrastructure, ensuring scalability, availability, and reliability.
Implement and enforce governance policies, including resource tagging, cost allocation, and account management best practices.
Design, configure, and manage Identity and Access Management (IAM) policies and Single Sign-On (SSO) solutions.
Drive cost optimization efforts by analyzing usage patterns, rightsizing resources, and implementing savings plans or reserved instances.
Configure and maintain secure connectivity solutions, including VPNs, secure tunneling, and Virtual Desktop Infrastructure (VDI).
Ensure robust security through Multi-Factor Authentication (MFA), Endpoint Detection and Response (EDR), and other security measures.
Develop and maintain disaster recovery and business continuity plans, including automated backup and restoration processes.
Monitor and respond to AWS alerts, implementing proactive measures to maintain system health and prevent disruptions.
Automate infrastructure provisioning, configuration, and management using Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
Manage incident response processes, including root cause analysis and post-mortem reporting, to continually improve system reliability.
Collaborate with stakeholders to ensure AWS solutions align with organizational objectives and regulatory compliance requirements (e.g., HIPAA, SOC2, PCI).
Evaluate and implement new AWS services and features to enhance the infrastructure's capabilities.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethics.

Communications - Exhibits good listening and comprehension. Clearly expresses ideas and thoughts in written as well as verbal form. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Continuously pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others.

Problem Solving - Develops creative solutions. Gathers and analyzes information skillfully. Identifies and resolves problems in a timely manner. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback.

Education/Experience

Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred; equivalent professional experience will also be considered.
Minimum 7-10 years of hands-on experience managing AWS infrastructure in a mid-to-large-scale production environment.
Expertise in AWS services, including EC2, S3, RDS, VPC, CloudWatch, IAM, and AWS Organizations.
Strong knowledge of governance frameworks, cost management, and security best practices in AWS.
Proficiency in designing and managing secure connectivity solutions, including VPNs, secure tunneling, and VDI.
Experience with IAM/SSO implementation and management, including configuring MFA and role-based access controls.
Hands-on experience with IaC tools such as Terraform or CloudFormation for automating AWS infrastructure.
Familiarity with business continuity and disaster recovery planning, including automated backup solutions.
Experience with Endpoint Detection and Response (EDR) and incident management in cloud environments.
Demonstrated ability to monitor and optimize AWS resources, including setting up CloudWatch alerts and custom metrics.
Working knowledge of compliance frameworks such as HIPAA, SOC2, and PCI.
Excellent troubleshooting skills and a systematic approach to problem-solving in complex environments.
Strong communication skills, with the ability to work effectively in a team-oriented, collaborative environment.

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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AWS Infrastructure Engineer