Requisition Number: 71210
JOB DESCRIPTION:
Exciting opportunity to apply your Enterprise Mobile Management (EMM) subject matter expertise to some of the country’s largest consumers of these technologies and processes. You will be responsible for working with the client and other internal technical team members to develop, document and support device endpoint business cases that transforms that knowledge into EMM tool and related system configurations and other support documentation that a service desk can use. Support the life-cycle planning and roll-out activities for mobile endpoint devices. This role is truly exciting as the successful candidate will work in all aspects of delivery of our Managed Mobile Services through supporting our kitting and configuration teams, consulting delivery, pre-sales, and service desk.
ESSENTIAL JOB FUNCTIONS
Responsibilities include, but may not be limited to the following:
- Strong command of EMM platforms including installation, troubleshooting, profile development, upgrades and integration tasks.
- Provide engineering and technical EMM administration support and contribute to solution designs for EMM platforms.
- Assist in execute the design, development, engineering, and translation of complex business requirements into viable technical plans, projects and support documentation.
- Provide L3 troubleshooting and support for escalated Enterprise Mobility issues
- Assist with coordination of delivered Enterprise Mobility project work products (e.g. documents, diagrams, functionality of deployed solutions) to service desk and operational engineering teams.
- Prepare technical documents from delivered or proposed EMM projects. Support technology proposals, support processes, business cases, and project plans.
- As a principle Mobility Engineer within the organization, assist in deployment strategies, options and proposals to management and interested stakeholders, including Senior Management.
- Assist with recognizing and identifying potential areas where existing policies, procedures or technology standards require change, or where new ones need to be developed.
- Gracefully influence, and be gracefully influenced by, colleagues in this highly collaborative, goal-oriented environment.
- Other tasks, as assigned.
KNOWLEDGE AND EXPERIENCE
5 to 8 + years related technology experience.
Requires deep knowledge of EMM/MDM/MAM platforms utilized within an Enterprise. Strong macOS and Apple iOS/Android mobile device smart handsets and secure connectivity methods of these devices/systems in the enterprise as well as a broader knowledge of operating systems, networks, firewalls, and databases. Understanding of steps, processes to deploy iOS and Android applications within the Enterprise, e.g via EMM or Apple Configurator. Demonstrated analytical skills, problem solving skills and project management skills are all required. Must be able to provide small team leadership to groups possessing varied levels of technical knowledge. Must be able to interact with various client business unit IT end-users, including leadership, when needed. Familiarity with ITIL-based incident, change and problem management processes will be a distinct advantage.
The ideal candidate will have recent hands-on experience designing, implementing, managing and/or supporting many of the following specific hardware and software products/systems:
AirWatch 9.x/WorkSpaceONE, JAMF Pro, Samsung Knox highly desired. Other: Mobile Iron, MS InTune, IBM MaaS360; iOS, Android OS, Apple DEP and Samsung Knox configuration and EMM integration, MS Active Sync/Azure Integrations, SCEP/PKI Certificate Integrations, iOS Mobile Configuration Utilities, Microsoft Server OS, VMWare. iOS, Android application development experience a plus. Enterprise application deployment via MDM tools and good understanding of the process to convert mobile app to a deployable Enterprise app.
Strong business and technical procedure writing/diagraming and communication skills. Strong PowerPoint and Visio skills. Strong Business Process Charting experience desired
Having any automated scripting experience using csh/tcsh/bash/swift/python/pearl/powershell/javascript or other modern scripting languages highly desired. Experience with Linux or Unix administration desired.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
- Global provider of Intelligent Technology Solutions™ for organizations of all sizes
- Ranked #417 on the 2018 Fortune 500, #12 on the CRN Solution Provider 500
- Founded in 1988 in Tempe, Arizona; now celebrating our 30th anniversary and operating in 20 countries
- $6.7 billion in revenue for 2017
- 8,000+ teammates worldwide working with 5,300+ partners
- 2017 Arizona’s Most Admired Companies (AZ Business Magazine), #7 2017 Best Places to Work (Phoenix Business Journal)
- 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 IBM Geography Excellence Award as the Top National Strategic Business Partner in North America, Microsoft’s largest global partner
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Arizona (US-AZ) || United States (US) || None || None || Remote ||
