NOSC Tier 1 Specialist

Sev1 Tech • Chandler, Arizona, United States • 4w ago

Overview/ Job Responsibilities

Sev1Tech is looking for a Network Operations and Security Center (NOSC) Tier 1 Specialist to play an integral role on a large enterprise IT government program providing network, cybersecurity, cloud operations, and engineering support services with a significant focus to provide IT security and public safety.

The Network Operations and Security Center (NOSC) Tier 1 Specialist will accomplish the following but are not limited to:

Monitor network, security, system, and cloud environments for events and perform triage analysis to identify or prevent incidents; perform network, security, system, and cloud incident response as needed
Respond to incidents by collecting, analyzing, preserving digital evidence, and ensure that incidents are recorded and tracked in accordance with NOSC requirements
Work closely with other teams to assess and provide recommendations for reducing operational risks.
Maintain records of monitoring and incident response activities, utilizing case management and ticketing technologies such as ServiceNow
Perform monitoring and analysis using Splunk or other analytics tools
Monitor dashboards for malicious events, phishing events, spoofing events, DDoS attacks, SQL Injection events, network connectivity events, system/device performance events, and other potentially high-risk incidents
Recognize intrusion attempts and compromises through reviews and analyses of relevant event detail and summary information
Recommend changes to SOPs and related documentation
Generate end-of-shift reports for documentation and knowledge transfer to subsequent analysts on-duty
Log all incident details and prioritization codes
Provide "touch level" Tier 1 support, including WAN/LAN connectivity, routers, firewalls, and security
Support remote access platforms such as VPN and Terminal Services
Assign unresolved incidents to higher Tier support or internet service providers and product vendors to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service
Keep component NOCs and SOCs informed of their incident's status at agreed intervals and continuously update incidents as needed
Notify Government Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional professional IT experience can we considered in lieu of a degree
Minimum two (2) years of experience working in a NOC, SOC, or NOSC environment with Splunk and or other logging, monitoring, and dashboard systems
Strong interpersonal skills and prior professional IT services experience in a 24x7 operations enterprise environment
Background in incident response, operations and threat intelligence
Willing to work in a 24x7x365 operations center environment; may be expected to work some holidays and allow for flexible scheduling
On-site presence may be required for this role
Able to provide proof of U.S. Citizenship in order to obtain a Dept of Homeland (DHS) EOD (Entrance on Duty) clearance; Active DHS EOD preferred

Desired Qualifications

Knowledge in incident response, vulnerability management, security intelligence, automation/ scripting and/or the operations of advanced networking and security tools
Ability to handle multiple competing priorities in a fast-paced and high-pressure environment
Ability to work effectively with technical and non-technical business users
Desirable certifications include but not limited to: CompTIA Security+, CCNA, SANs GSEC, GCIH, and/or GCIA EC Council C|EH

About Sev1Tech LLC

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at:https://www.sev1tech.com/careers/current-openings/#/#joinSev1tech

For any additional questions or to submit any referrals, please contact: troy.ester@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.