DescriptionWe are the movers of the world and the makers of the future. We get up daily, roll up our sleeves, and build a better world together. At Ford Motor Company, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
As a key member of our Enterprise Technology Group, you’ll play a critical part in crafting the future of mobility. If you’re looking for the chance to bring to bear advanced technology to redefine the transportation landscape, enhance the customer experience, and improve people’s lives, this is your opportunity. Join us and challenge your IT expertise and analytical skills to help build vehicles as inquisitive as you are.
We are seeking a Microsoft Dynamics 365 Developer to join our growing team. Along with hands-on development, the development team also sets out to research and leverage new technologies, master the Dynamics CRM software development kit, and always add value to our delivery team, our customers, and any other individuals within the Dynamics CRM community. This team supports the agent experience with customer case management, using CRM.
ResponsibilitiesAs a Dynamics 365 Software Developer on the Assist Customer program, you should enjoy solving complex problems, have strong interpersonal skills, and have a desire for continuous improvement. You will be a member of Ford’s Global Contact Center “Case Management” Team to enhance and support the system Ford Customer Care agents use daily to assist Ford Motor Customers.
What you’ll be able to do:
- Develop, test, and deploy enhancements to existing code to improve and/or maintain Dynamics 365.
- Work with business users to identify needs and apply or propose appropriate technical solutions using Microsoft Dynamics 365.
- Create, implement, and maintain technical documentation for Dynamics 365.
- Diagnose and triage technical errors, data issues, and performance challenges.
- Proactively provide feedback throughout the Agile journey, seeking for continuous process improvement.
QualificationsThe minimum requirements we seek:
- Bachelor’s degree in Computer Science, Computer Engineering, Accounting, Mathematics, or a related field or a combination of education and equivalent experience
- 5+ years’ experience with C#, .Net, JavaScript, CSS, HTML, AJAX, and JSON.
- 5+ years’ experience with Microsoft Dynamics 365 and Microsoft Dataverse.
- 5+ years’ experience with SQL, SQL Server, and relational databases
Our preferred qualifications:
- Advanced degree in Computer Science, Computer Engineering, Accounting, Mathematics, or a related field or a combination of education and equivalent experience
- Working knowledge of code version control and branching.
- Working knowledge of Visual Studio 2019+.
- Working knowledge of Dynamics 365 Power Platform, Microsoft Flows, Power Apps, Canvas Apps, and Model Driven Apps.
- Experience with scaled agile backlog management tools (e.g., Rally).
- Experience with version control systems (e.g., GitHub, Azure DevOps, VSTS).
- Dynamics 365 Customer Service experience.
- Excellent problem-solving skills including leading problem-solving teams.
- Self-starter: ability to work both independently and with a team.
- Excellent written and verbal communication skills.
What you’ll receive in return:
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including Immediate medical, dental, and prescription drug coverage, generous PTO, retirement, and savings plans, incentive compensation, tuition assistance, a vehicle discount program, and much more.
For information on Ford's salary and benefits, please visit: https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-2.pdf
Candidates with Ford Motor Company positions must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
