Since 1920, New Era has been hand-crafting the finest headwear and apparel in the world. New Era employees are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Every day at New Era is a new experience because we are redefining what it is to be a lifestyle brand.
This family-owned business was built on the hard work and dedication of our employees. The creativity, innovation, and passion our teams of people around the globe bring every day have made New Era what it is today.
Apply to join New Era's team!
Position Summary
The Desktop Administrator is responsible for all end-user support including managing service tickets, installing computer equipment, and troubleshooting desktop computer issues.
Responsibilities
- Manges all end-user mobile and desktop devices
- Responsible for the ordering, configuration, and installation of computers, cell phones, and printers
- Creates and manages users accounts
- Troubleshoots desktop hardware and software issues
- Maintains asset inventory of hardware purchases
- Creates documentation of workstation configurations
- Coordinates operating system software updates and patches
- Acts as a technical resource on IT projects
- Collaborates with departments to implement and troubleshoot desktop business applications
- Tests and validates new desktop hardware
- Assists with Audio/Visual support
- Keep all sensitive matters confidential
- Other duties as assigned
Knowledge, Skills, Abilities
- Experience with of Active Directory, iOS, macOS, O365, and Windows
- Experience with enterprise desktop deployment tools such as Intune and Jamf
- Knowledge of mobile device support and management (MDM)
- Experience working with Zendesk or similar help desk ticketing systems
- Strong desire to assist the team and share knowledge
- Ability to work independently or with minimal supervision
- Excellent communication skills both written and verbal
Education And Experience
- Bachelor’s degree in computer science or related field preferred; additional experience considered in lieu of degree
- One (1) to Three (3) years of experience in Service Desk or related IT role
- Knowledge and experience working with ITSM and ticketing tools
Travel Requirement
New Era Cap LLC. is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.
This role is 100% in-person and requires on-site attendance five days a week at our Headquarters building located in downtown Buffalo. The salary range for this posted position is $50,000 - $60,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.
Onsite
