Since 1920, New Era has been hand-crafting the finest headwear and apparel in the world. New Era employees are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Every day at New Era is a new experience because we are redefining what it is to be a lifestyle brand.

This family-owned business was built on the hard work and dedication of our employees. The creativity, innovation, and passion our teams of people around the globe bring every day have made New Era what it is today.

Apply to join New Era's team!

Position Summary

The Desktop Administrator is responsible for all end-user support including managing service tickets, installing computer equipment, and troubleshooting desktop computer issues.

Responsibilities

Manges all end-user mobile and desktop devices
Responsible for the ordering, configuration, and installation of computers, cell phones, and printers
Creates and manages users accounts
Troubleshoots desktop hardware and software issues
Maintains asset inventory of hardware purchases
Creates documentation of workstation configurations
Coordinates operating system software updates and patches
Acts as a technical resource on IT projects
Collaborates with departments to implement and troubleshoot desktop business applications
Tests and validates new desktop hardware
Assists with Audio/Visual support
Keep all sensitive matters confidential
Other duties as assigned

Knowledge, Skills, Abilities

Experience with of Active Directory, iOS, macOS, O365, and Windows
Experience with enterprise desktop deployment tools such as Intune and Jamf
Knowledge of mobile device support and management (MDM)
Experience working with Zendesk or similar help desk ticketing systems
Strong desire to assist the team and share knowledge
Ability to work independently or with minimal supervision
Excellent communication skills both written and verbal

Education And Experience

Bachelor’s degree in computer science or related field preferred; additional experience considered in lieu of degree
One (1) to Three (3) years of experience in Service Desk or related IT role
Knowledge and experience working with ITSM and ticketing tools

Travel Requirement

0% to 5%; domestic

New Era Cap LLC. is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

This role is 100% in-person and requires on-site attendance five days a week at our Headquarters building located in downtown Buffalo. The salary range for this posted position is $50,000 - $60,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

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Desktop Administrator