Essential Duties and Responsibilities:
· Manages projects and process improvement, including applying change management experience to facilitate movement to new levels of quality.
· Takes action that is consistent with available facts, constraints and probable consequences. Uses these data to build project plans and ensure adherence to schedule and other specifications.
· Recommends process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy, which must be approved by appropriate leadership prior to implementation.
· Performs system maintenance, including assisting in the review, testing and implementation of HRMS system upgrades or patches. Collaborates with functional and technical staff to coordinate application of upgrade or fix. Maintains HRMS system tables. Documents process and results.
· Provides production support, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
· Generates reports/queries, including writing, maintaining and supporting a variety of reports or queries utilizing appropriate reporting tools. Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data.
Education and Experience:
· Understands and uses qualitative/quantitative measurement and data collection design principles.
· Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that arise.
· Excellent verbal and written communication skills.
· Excellent analytical ability, organizational skills and attention to detail is required.
· Excellent time management skills with a proven ability to meet deadlines.
· Strong analytical and problem-solving skills.
· Bachelor's degree in Business Administration, IT/computer science, HR management, MIS or related degree and equivalent work experience.
· At least 5 years of related experience required.
· SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
· Project Management Professional (PMP®) credential preferred
· Proficient in HRIS software (Preferred UKG/Ultipro, ADP, Oracle/SAP/Workday, Cognos) and Microsoft Office Suites or related software (advanced Excel skills).
