On the frontline of our Cyber Security Operations Center (CSOC), you will play a crucial role as the first line of defense. Your responsibilities include triaging security alerts and notifications, utilizing critical decision-making skills. Working within a team of CSOC Analysts, you will escalate incidents to the relevant levels within the CSOC hierarchy, adhering to established requirements and standard operating procedures. This position requires on-site support at Rockville, MD location.
Essential Duties and Responsibilities:
- Provide Level I technical support within the 24/7 operations environment of the Cyber Security Operations Center (CSOC).
- Deliver regular updates to CSOC Level II support on operational activities and developments.
- Conduct initial triage and response to events, notifications, and alerts in the CSOC.
- Identify security incidents, escalate them to the appropriate CSOC tier, and maintain thorough documentation.
- Utilize the CSOC ticketing system and contribute to the development of efficient incident reporting procedures.
- Stay informed about IT infrastructure changes that may impact national cybersecurity or threat detection.
- Recommend improvements to Level II support for enhancing Level I CSOC duties and activities.
- Keep abreast of the organization's comprehensive security tool suite for effective incident development and escalation.
- Engage in ongoing knowledge-sharing sessions within CSOC and IT departments.
- Assist, as needed, in the forensic analysis of less complex digital media devices.
- Contribute to documentation of findings and recommendations for digital media analysis.
Education, Experience and Abilities:
- Minimum Qualifications: Bachelor's degree in a relevant field and 1-3 years of cyber operations experience.
- Alternative Qualifications: Strong work experience and relevant certifications may be considered in lieu of a bachelor's degree.
- Essential Certifications: Splunk Core Certified User, Security+, and A+.
- Additional Desired Certifications: ITIL, ServiceNow.
- Schedule Flexibility: Must be able to work a rotational day or night shift schedule.
- Experience with HHS cybersecurity protocols a plus.
Benefits:
- Competitive Wages
- Health, Dental and Vision Plans
- 401(k) Program with Company Match
- Profit Sharing
- Paid Vacation
- Personal / Sick Pay
- Tuition and Training Reimbursement
