Description of Duties
• Able to coordinate, communicate, document, track progress and status on initiatives.
• Familiarization with project management concepts
• Responds to management’s special requests for asset information.
• Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
• Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
• Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
• Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
• Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
• Create documentation for technical staff and end user.
• Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
• Familiar VMware Virtual Desktop Infrastructure
• Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.
Required Skills:
- Workspace ONE UEM (fka AirWatch WorkspaceOne) to perform administrative tasks, such as reporting and compliance for Windows modern managed devices
- Familiar VMware Virtual Desktop Infrastructure
- Utilize Microsoft Systems Center Configuration Manager (SCCM) to run available hardware and software reports
- Experience with ServiceNow
- Respond to Service Desk tickets requiring Level 2 asset management attention
- Familiar with video conferencing platforms, conference room VC setups, troubleshooting
